Business Support Assistant

at  Essex County Council

BUSINESS SUPPORT ASSISTANT

Fixed Term, Full Time
£23,344 per annum
Location: Chelmsford
Working Style: Anywhere worker
Please note that this position is being offered as a Fixed Term Contract / Secondment until 31st March 2025.

ACCOUNTABILITIES

• Providing high quality, efficient and effective Business Support services to internal customers within agreed timescales and SLAs.
• Responding to customer requests and queries in a timely and efficient way.
• Acting as a professional representative of the Business Support service at a local level, dealing with customers via telephone calls personally or redirecting in line with Essex customer standards.
• Providing high quality self-directed clerical support, checking own work and proactively looking to raise standards.
• Maintaining confidential records according to Essex County Council policy and guidance.
• Providing support to the team or service with the organisation of events, conferences and workshops to ensure high quality events.
• Providing support across the team or service in dealing with correspondence, providing meeting support in terms of documentation and finance support in all aspects of documentation processing, in a timely, consistent, and professional manner.
• Sharing knowledge and good practice with colleagues and highlighting more efficient ways of delivering customer service.