Business Support Assistant (West Essex)

at  Essex County Council

ACCOUNTABILITIES:

• Provide assistance to colleagues and members of the public that arrive at the main reception desk
• Providing high quality, efficient and effective Business Support services to internal and external customers within agreed timescales and Service Level Agreements (SLAs).
• Responding to customer requests and queries in a timely and efficient way.
• Acting as a professional representative of the Business Support service and ECC .
• Delivering the required activities of the respective business centre(s).
• Providing high quality self-directed administrative support, checking own work and proactively looking to raise standards.
• Maintaining confidential records according to Essex County Council guidance.
• Dealing with correspondence for the team or service in a timely, consistent and professional manner.
• Sharing knowledge and good practice with colleagues and highlighting more efficient ways of doing tasks.

REQUIRED SKILLS AND EXPERIENCE:

• Good Standard of basic education – 5 GCSEs grade C and above (including Maths and English) or comparable experience/qualifications.
• Great face to face customer service skills
• Excellent communication and conflict management skills
• Ability to use computerised systems with a high level of speed and accuracy – including Microsoft Office applications and internal ECC databases.
• Previous experience of managing electronic or hard copy filing systems.
• Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
• As part of the role you may have access to sensitive and/or personal information.
• Ability to think about alternative ways of doing things and being open to new work practices and responsive to change.
• Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.
• Reliable for on site working
• This position may require minute taking experience, therefore relevant transferable skills are desirable, however full training will be provided.
  To read more about us please visit: Corporate Services

Position 1: will involve working on-site at the main reception desk at Goodman House, Harlow providing face to face customer service.
Position 2: will involve working on-site 3 days a week at Goodman House, performing various data administration tasks.
These roles involve working as part of a wider business support team to deliver effective, routine administrative support within a business centre; learning and developing an understanding of existing processes and systems and develop knowledge of all functions across ECC.
As a Business Support Assistant, you may also provide general administrative support to ECC, dealing with day-to-day work instructed from the Business Centre Manager or others. Great customer service skills are required as this is a customer facing role. Accurate and efficient data entry onto ECC systems is also required, to ensure that all customer service requests are met within a specified time frame and are in line with data protection policies.
ECC provide a minute taking service as requested in some areas, however full training would be provided if requested to support this.