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Business Support Consultant at Nationwide

Northampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Complaint resolution, Data management, Problem solving, Communication, Remediation, Customer support

Industry

Financial Services

Description

At Nationwide, we openly put our customers at the centre of every decision we make as a business. Every role, no matter what it’s doing, is customer-focused. In Customer Resolutions, our focus is on resolving issues for our customers when things go wrong and preventing them from happening again. This could be dealing with a customer complaint, resolving Customer Data issues, or remediating our customers when we find we have made a mistake. This is a 12-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Northampton, Swindon or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

The role focuses on resolving customer issues, including handling complaints and managing customer data problems. It also involves remediating errors to prevent future occurrences and ensuring a customer-centric approach.