Business Support & Information Officer

at  BCP Council

Job Introduction
Job Title: Business Support and Information Officer – Family Hubs
Location: Bournemouth, Christchurch, and Poole (BCP) Council. The role is based at Turlin Moor Family Hub
Contract: Permanent
Hours: 37 hours per week, 8:30am-4:30pm, Monday to Friday.
Are you passionate about supporting families and providing high-quality administrative services? Join our dynamic team at the Family Hubs as a Business Support and Information Officer.

ROLE PURPOSE

You will be the welcoming face of the Family Hub, ensuring all visitors, particularly children, young people and families, receive a friendly and helpful front-of-house service. Your role will involve providing efficient administrative support to staff, managing data, and ensuring the smooth operation of the Family Hub.

MAIN RESPONSIBILITIES

• Provide the reception role for the Family Hub, welcoming and assisting visitors.
• Manage data input and updates on the Management Information Systems.
• Administer Request for Support forms, Early Help referrals, and other relevant processes.
• Maintain a clean and tidy reception area with up-to-date displays.
• Provide visitors with relevant information about the Family Hub and other local services.
• Handle sensitive and contentious enquiries professionally.
• Monitor and update social media sites as needed.
• Liaise with Asset Management and Property Services to ensure building services are up to date.
• Organise fire drills, health and safety checks, and maintain first aid kits.
• Provide administrative support for the service.
• Use the BCP financial system for budget monitoring and purchasing.
• Maintain and update Family Hub timetables, leaflets, and literature.
• Support the delivery of Family Hub groups and events.
• Assist with recruitment and induction processes.
• Ensure compliance with Data Protection and Health and Safety regulations.