Business Support Lead l - Audit

at  Bank of America

JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

JOB DESCRIPTION:

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the department’s functional operations. May direct workflow activities.
Will also support multiple Band 3 Audit Directors, handling administrative duties. Relieves management of administrative details; gathers, compiles and reports information relevant to/for the directors. May manage several different and often conflicting objectives, projects or activities at one time. Communicates with executives and line management to gather or convey relevant information. May be involved in exposure to sensitive information, and must use considerable tact, diplomacy, and judgment. Advanced administrative and analytical skills. Thorough knowledge of a variety of Microsoft Office software programs.

REQUIRED QUALIFICATIONS:

• 3-5 years of Administrative or Business Support experience
• Comfortable working in a fast-paced environment where priorities and deadlines change rapidly
• Detail oriented and ability to multi-task a must
• Ability to manage calendars and phone calls
• Excellent Computer skills including Excel, Word, PowerPoint, Outlook, Webex and Concur Experience
• Strong organizational skills and proficiency in multitasking is required
• Excellent Communication skills, both verbal and written
• Demonstrated ability in either current or prior positions to interact with senior level leaders
• Accuracy/quality control – must demonstrate accuracy & thoroughness and monitor own work to ensure quality
• Ability to work independently, multi–task, manage time wisely; handle confidential and sensitive material with highest degree of integrity
• Excellent attention to detail and organizational skills
• Pro-active with ability to stay focused and maximize time efficiently
• Strong executive presence; superior interpersonal communications skills
• MS Office Products (Outlook, Word, Excel, PowerPoint). Must be proficient with these programs.

DESIRED QUALIFICATIONS:

• Typically manages different and conflicting objectives, projects or activities at once.
• Performs diverse, advanced and confidential administrative support including composing, signing and releasing routine but somewhat complex correspondence
• Knowledge of Bank of America systems including Concur, Ariba/eRequest, Corporate travel services, myfacilities, visitor access system, etc
• Relieves management of administrative details; gathers, compiles and reports information relevant to/for the executive

• Scheduling of meetings and calendar management
• Must be resourceful and able to work autonomously across a complex organization structure
• Assist in coordinating and managing of team routines, events and activities
• Must be able to be adaptable and work with well with people with different interpersonal styles; May assist other Sr. members of the leadership team when needed
• Expense processing
• Responsible for meeting/event management and facilitation, communications planning and execution for executive team and all employees, management reporting for various routines, executive presentations.
• Supports the administrative functions for multiple directors. Responsibilities may include analysis, process improvement, business continuity, communication and personnel processes.
• Manages personnel, recruiting support, coordination of certain projects.
• Support in office operational efficiency, which may include assisting with workspace operations, including office scheduling, technology tickets, supply management, and floor access.