Business Support Manager

at  Essex Partnership University NHS Foundation Trust

An exciting opportunity has arisen for a Band 7 Business Support Manager to join the Estates and Facilities admin function.
This is 9 month secondment/fixed term to cover maternity leave
The post holder will enable the delivery of strategic approach to performance improvement, engagement, and change management and responsible for managing the divisional needs ensuring that operational information requirements support the achievement of the Trust’s desired culture and behaviour.
The post holder will have responsibility for the Departmental Quality Systems while coordinating the activities of the department administration team to ensure that the divisional administration service is efficiently managed in support of the day-to-day, cross functional service activity.
This is a key role in the implementation of a performance improvement, management and departmental administration system that will drive Estates and Facilities aspirations around continuous improvement and effective stakeholder engagement.
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
Season Ticket Loans
NHS discounts for staff
Excellent Training facilities and opportunities
Buying and Selling annual leave scheme
The opportunity to work bank shifts and expand knowledge and experience in other areas
Salary Sacrifice schemes including lease cars and Cycle to Work
Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
In order to maintain this significant transformation, the post holder will be required to:
To take overall responsibility for the Premises Assurance Model (PAM) and Patient Led Assessment of the Care Environment (PLACE) and assist with any other mandatory returns required by NHS England/Improvement
To develop with the Administrative staff, a monthly reporting schedule against the following elements to ensure accurate reporting of the full year effect of all metrics
Financial monitoring (including outstanding invoices and purchase orders)
ERIC Data
PAM Data
Freedom of Information Requests (Ad-Hoc)
To be responsible for collating and evaluating key business intelligence reports ensuring that relevant information is understood and used to support business decision-making and planning. It is anticipated that this will be achieved through consistent and accurate reporting that is delivered within an agreed timescale.
This role holds the responsibility for the collation and drafting of quality assured comprehensive all-encompassing report(s) based on the department performance. To have final review before publish and circulation and highlight on exception performance issues to the Senior Director of Estates and Facilities / Deputy Director of Facilities and the Associate Director of Estates. This includes circulation to the Health, Safety, Security Committee (HSSC), Capital Projects Programme Group (CPPG) and Trust Board.
Support the development and maintain a schedule of the Department’s KPI’s and report against these metrics on a periodical basis.
To hold administration responsibility of the Trust’s adopted CAFM software including any future integration of specialist systems such as CAFM and SFG-20 etc.
Support the delivery for agreed administration service strategic plan in terms of information flows and availability of information to the broader department.
To work with Departmental leads to ensure the following information is fully documented within an overarching system to ensure a standardised approach for all services in line with Departmental leads expectations
Accurately captured and recorded on the Trusts adopted CAFM system
Information is input in input/uploaded in a timely manner
Facilitate system audits to ensure a standardised approach towards system configuration and system management
Facilitate system training to ensure a consistent and uniform approach towards data entry and task management
Communicate any system failures to the department and with the wider Trust, this will including Business Continuity Plans specific to CAFM/Specialist System software failures
Manage the activities of a team of ten staff formed of administrative staff (Including Help Desk Functions) and internal Estates and Facilities Auditor, ensuring each of the Estates Engineering, Facilities, Property and Project Management functions is fully supported with both a relevant and competent administration service with open communications maintained between each servic

Please refer the Job description for details