Business Support Manager

at  FNZ Group

EXPERIENCE REQUIRED

Successful candidates are likely to have the following skills and experience:

• 2-3 years of experience in a client support, administrative, or project coordination role within a corporate environment.
• Previous experience in financial services or technology sectors is an advantage.
• Some experience in supporting customer delivery (service or project-related), with an ability to contribute to positive customer outcomes through coordination and assistance.
• Familiarity with supporting activities related to revenue tracking and the growth of customer accounts, assisting in reporting and financial analysis.
• Experience assisting in stakeholder management, providing administrative support for communications with senior management and external clients.
• Excellent communication skills, both written and oral, with confidence in assisting with internal and external client interactions.
• Ability to collaborate effectively across teams, ensuring that tasks are completed on time and with high quality.
• Independent and self-motivated, with a proactive approach to supporting the Client Director and team in achieving solutions to client needs.
• Ability to assist in identifying areas for improvement within projects or services, contributing to a culture of continuous enhancement.
• A willingness to learn and apply innovative approaches in areas such as operations, technology, and system development.
• Ability to support the effective management of key stakeholders, helping to facilitate communication and ensure that expectations are met.
• Strong organizational and time management skills, capable of supporting multiple projects and managing priorities in a fast-paced environment.
• Experience in a commercial environment, providing support to projects and service delivery with attention to client satisfaction and business outcomes.
• Extensive experience in role with responsibility for customer delivery (service or project or both) with the ability to demonstrate consistent achievement of positive customer outcomes.
• Experience of delivering to revenue targets and growing the value of customer accounts.
• Experience of managing stakeholders at Executive level.
• Outstanding team communication skills, confident in dealing with internal and external clients
• Independent, self-directing and solution focused working style.
• Ability to think strategically and problem solve creatively. Able to evidence experience of implementing a continuous improvement culture in teams they have led previously.
• Innovative and forward-looking approach to people management and culture, operations, technology and system development.

ROLE DESCRIPTION

• The Business Support Manager works closely with Client Directors in managing the relationship and contracted services between FNZ and its clients.
• The role is designed to assist in ensuring high-quality delivery of FNZ’s services to customers and support the long-term financial and strategic growth of customer platforms. This role provides administrative and operational assistance to the Client Director, focusing on achieving customer satisfaction and supporting revenue-generating activities.
• Ensuring FNZ’s platform services are successfully provided to Customers requires:
• Support in monitoring the quality of FNZ’s project and service delivery, ensuring high standards are consistently maintained.
• Support in administrative management of the FNZ EU Dac New Business Committee, ensuring high standards of inputs, outputs and that actions are maintained and tracked to completion.
• Assist in collecting and reviewing client feedback, helping to ensure that service levels meet client expectations.
• Assist the the team by gathering relevant data, reports, and insights to help shape the customer’s strategic growth objectives.
• Help prepare materials for strategic planning discussions, ensuring that FNZ’s value proposition is clearly communicated to customers.