Business Support Manager

at  Ministry of Justice

Salary
The national salary range is £32,827 - £35,678, London salary range is £37,174 - £40,403. Your salary will be dependent on your base location
Number of jobs available
1
Detail of reserve list
12 Months
Region
London, National
City/Town
London, National
Building/Site

HEO

Post Type
Permanent
Working Pattern
Full Time, Flexible Working
Role Type
Information Technology
Will the successful applicant have line manager responsibilities?
No
Job description

IMPORTANT SALARY DETAILS:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

JOB DESCRIPTION:

This post is within the HMCTS Digital and Technology Services (DTS) Directorate – Business Operations Team.
The jobholder must demonstrate strong organisational skills; be able to analyse and interpret data; possess the confidence to ask critical questions and have a passion for communicating and engaging others.
The support team function has a pivotal role in supporting senior stakeholders and their teams by contributing meaningful insight, driving forward the governance and reporting, and creating oversight of all activity in the directorate.
The post holder will work very closely with Business Managers, Head of Business Operations, Senior Management Group (SMG) and report directly to the Governance and Reporting Manager.
This role is varied and fast-paced, and the role requires an individual with excellent organisational skills, confidence to challenge, an eye for detail and an ability to translate complicated information into a format that works for the audience.

SKILLS & EXPERIENCE:

• Knowledge of working within a similar role and engaging with senior stakeholders.
• Excellent organisational skills.
• Strong written communication and influencing skills.
• Experience in using the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams, and SharePoint).
• Ability to be proactive, and work in a dynamic environment, managing your own time and priorities effectively to ensure delivery of quality outputs.
• The ability to approach and solve complex problems in a structured manner.
• Strong stakeholder management skills, including the ability to work across boundaries to establish strong working relationships with DTS and external colleagues.

FOIs & PQ Management

• Review Freedom of Information requests and Parliamentary Questions (FOIs/PQs) and consider (seeking guidance as appropriate) whether to accept or reject it within 24hrs of receipt.
• Work collaboratively with your disclosure officer to fully answer FOI requests and PQs.
• Monitor and ensure the directorate meets its responsibilities in respect of key indicators (for example, timeline of FOI requests).
• Ensure sign-off from Head of Business Operations / Chief Digital and Information Officer (CDIO) level.
• Retain audit trail of all FOIs/PQs accepted by DTS.
• Join KILO community and become an active member

PLEASE NOTE OCCASIONAL TRAVEL WILL BE REQUIRED. THIS INCLUDES ATTENDING REGULAR BUSINESS OPERATIONS MEETINGS IN PERSON WHEREVER POSSIBLE AND AS PART OF THE DIGITAL HUB SUPPORT RESPONSIBILITIES, IT IS ALSO A REQUIREMENT TO ATTEND DTS OCCUPIED LOCATIONS E.G. BIRMINGHAM, SALFORD AND LONDON PETTY FRANCE.

Term: Permanent
Interview: Video conference via Teams

SECRETARIAT RESPONSIBILITIES:

• Regular engagement with the Head of Business Operations to plan future DTS Senior Management Group (SMG) agenda items.
• Liaise with presenters to ensure papers are reviewed and circulated in a timely manner before the boards.
• Attend SMG meetings and take notes and maintain an action log.
• Support DTS SMG weekly meetings and the monthly Grade 6 forum, engaging with Business Managers to formulate the agendas.
• Attend Grade 6 forum and other ad hoc meetings, taking notes and maintaining action log.

FOIs & PQ Management

• Review Freedom of Information requests and Parliamentary Questions (FOIs/PQs) and consider (seeking guidance as appropriate) whether to accept or reject it within 24hrs of receipt.
• Work collaboratively with your disclosure officer to fully answer FOI requests and PQs.
• Monitor and ensure the directorate meets its responsibilities in respect of key indicators (for example, timeline of FOI requests).
• Ensure sign-off from Head of Business Operations / Chief Digital and Information Officer (CDIO) level.
• Retain audit trail of all FOIs/PQs accepted by DTS.
• Join KILO community and become an active member.