Business Support Manager

at  Shermco Industries

ABOUT SHERMCO

Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical. All done with an emphasis on safety and client service. That’s why we say… if it’s in the electrical power system, Shermco does it.
Backed by Gryphon Investors, a leading private equity firm focused on profitably growing and competitively enhancing middle-market companies in partnership with experienced management, Shermco is poised for the next decade and beyond.
Shermco US is hiring a Business Support Manager

POSITION OVERVIEW

The Business Support Manager is responsible for overseeing the daily operations of Shermco Industries Sinking Spring (Philadelphia-area) location, including new client setup, accounts payable, accounts receivable, and essential administrative tasks. This role also involves providing HR assistance for employee onboarding, records management, and office-related compliance. Additionally, the manager will oversee a unique “Rubber Glove Program” to ensure safety and compliance standards are met.

QUALIFICATIONS

• Must have “Sunny Disposition” with a positive, welcoming attitude, creating a friendly and support environment for colleagues and clients alike.
• Proven experience in office management, administrative roles, or HR assistance.
• Strong understanding of AP and AR processes; experience with accounting software is a plus.
• Familiarity with onboarding, record-keeping, and other HR administrative duties.
• Excellent organizational, multitasking, and communication skills.
• Familiarity with safety programs or compliance requirements related to PPE (personal protective equipment) is a plus.
• Bachelor’s degree in Business is a plus or equivalent experience in running an office.

• Administrative Team Supervision
• Lead and manage the office staff, providing guidance, support, and regular feedback.
• Delegate and monitor tasks to maintain productivity and operational standards.
• Ensure continuous skilled coverage in the Shermco business software platforms.
• Financial Operations
• Manage accounts payable (AP) and accounts receivable (AR) processes, including tracking, processing, and reconciling payments and invoices.
• Maintain accurate records and ensure timely financial reporting.
• Collaborate with external accountants or finance personnel as needed.
• Office Administration
• Oversee and support the office’s daily administrative activities, including scheduling, correspondence, and document management.
• Order and maintain office supplies, equipment, and other resources, managing inventory to avoid shortages.
• Ensure compliance with all health, safety, and Shermco company policies.
• Human Resources Assistance
• Assist with onboarding new employees, including preparing paperwork, coordinating orientation, and setting up workspace.
• Serve as a point of contact for employee inquiries regarding HR policies, benefits, and other workplace matters.
• Rubber Glove Program Management
• Maintain records and schedules for the rubber glove program to ensure compliance with regulatory and safety requirements.
• Conduct or coordinate regular inspections, testing, and maintenance for gloves and other relevant safety gear.
• Train staff on glove usage, storage, and disposal to support a safe working environment.
• Customer Service & Communication
• Act as a point of contact for client inquiries, ensuring timely responses and problem resolution.
• Foster positive relationships with vendors, clients, and other stakeholders.