Business Support Officer Level 2 - Deprivation of Liberty Safeguards

at  ManchesterCityCouncil

ABOUT THE CANDIDATE

Professionalism and communication are key to this role, and you must understand the importance of meeting timescales given the impact this work has on citizens lives.
The candidate should have excellent keyboard and typing skills with a high level of speed and accuracy. You will be trained on and required to use a number of different IT packages and systems for recording citizen information.
The candidate must display the Our Manchester behaviours and they must be flexible, hardworking, professional and be willing to learn.

ABOUT US

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.
When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that’s fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

ABOUT THE ROLE

Working Hours: 17.5 Hours Per Week
Contract Type: Permanent, Part-Time
Closing Date:

THIS ROLE IS SUBJECT TO:

DBS (Disclosure and Barring Service) Clearance - This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
Deprivation of Liberty Safeguards (DoLS) team ensures people who cannot consent to their care arrangements in a care home or hospital are protected if those arrangements deprive them of their liberty. Arrangements are assessed to check they are necessary and in the person’s best interests. Representation and the right to challenge a deprivation are other safeguards that are part of DoLS.
The successful candidate will provide comprehensive, high quality, customer focused, flexible and timely business support to the Deprivation of Liberty Safeguards (DOLS) Team.
You will be part of a team of Business Support Officers dealing with various queries efficiently and courteously with tact and diplomacy. You will deal with enquiries both written and verbal, from a wide range of internal and external customers, completing all documentation and correspondence accurately and to a high standard.
This role will include general administrative tasks such as minuting, maintaining systems, providing financial support via orders for goods, telephone queries and most importantly recording the progress of a DOLS in the IT system.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health conditio

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you’ve applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
• References (Current and Previous employer)
• Disclosure and Barring Service Clearance (DBS) (as applicable