Business Support Officer

at  Midlands Partnership University NHS Foundation Trust

We currently have an opportunity for a Business Support Officer to support our community mental health services across Shropshire.
The role will provide and maintain a business support function necessary to support our Service Managers and Leads in meeting the Trusts objectives and targets. You will proactively monitor and validate patients on a clinical pathway.
We are looking for someone who can identify with the following skills:
Strong computer and keyboard skills with knowledge of all Microsoft Office software
Attention to detail.
Good communication skills both verbal and written.
Problem solver.
Able to extract, understand and analyse data from a range of Trust systems highlighting performance issues to a range of disciplines.
Honesty, integrity and commitment.
You will be working 37.5 hours across a 5 day week, Monday to Friday supporting the Adult Mental Health services, initially the Primary Care Network Psychologists across the whole of Shropshire in ensuring that we meet the Trust’s Key Performance Indicators.
The role requires a knowledge and understanding of data and the ability to manipulate data in a variety of ways.
You will need to be able to approach clinicians highlighting performance issues requesting action for data to be corrected or completed on the Trust’s patient clinical system.
Request information / activity reports that are required on behalf of the Service Manager and Leads including data timeliness, DNA’s, ethnicity, waiting times, cancelled clinics etc.
Provide a central point of contact to respond to/resolve any queries on behalf of Service Manager and Leads where appropriate in relation to all Key Performance Indicators.
Process staff change forms and relevant letters; data amendment forms; termination forms and general HR relevant information.
Support and participate in the Business Meetings held on a monthly basis within the clinical teams.
Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services.
Responsible for liaising with Corporate / Support Services to obtain data / performance reports.
Provide regular monthly Service/Team updates as required to Service Manager and Operational Team Leader.
Monitor ESR, Healthroster, PowerBI and other Trust systems to ensure compliance with staff mandatory training/appraisals/sickness – providing reports as necessary
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
Supporting your career development and progression
Excellent NHS Pension scheme
Generous maternity, paternity and adoption leave
Options for flexible working
Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
Extensive Health and Wellbeing support and resources
If you work in our community teams, we pay for your time travelling between patients
Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
Salary sacrifice bikes up to £2k
Free car parking at all trust sites
Free flu vaccinations every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
For further information about this vacancy please refer to the attached job description and specificatio

Please refer the Job description for details