Business Support

at  Payment Systems Regulator

About the PSR
How payments work affects the society we live in; the challenges faced by the vulnerable; how likely we are to fall victim to fraud; and how easily we can manage our money. Payments underpin our economy.
Behind these payments are several important payment systems. We rely on these systems to support markets, facilitate competition and drive innovation. This helps to deliver new products, find new ways to protect people from harm, and deliver services that give people and businesses more choice and control about how to pay and be paid
We need the technology, the rules governing the use of these systems and the markets they support to all work well. This is where the PSR plays an important role – we are the economic regulator of, and competition authority for, those systems. We protect people and businesses and promote competition and innovation in these systems and the markets that they support.

The PSR’s Statutory objectives are:

• To ensure that payment systems are operated and developed in a way that considers and promotes the interests of all the businesses and consumers that use them
• To promote effective competition in the markets for payment systems and services – between operators, payment service providers (PSPs), and infrastructure providers
• To promote the development of the innovation in payment systems, in particular the infrastructure used to operate those systems

The PSR is an independent economic regulator chaired by Aidene Walsh and led by Managing Director, David Geale. We are directly accountable to Parliament and funded by the payments industry. Operationally we are an independent subsidiary of the Financial Conduct Authority.
Why join the PSR?
There are so many reasons why the PSR is a great place to work! We have a great office and an excellent agile working environment, a great friendly team with an important role to play. So, if you are motivated by making a difference to how we all pay, then we are for you.
In addition, we offer a wide variety of training and learning opportunities here at the PSR as well as access to the FCA Academy which has a wealth of resource available to us.
We are committed to building and sustaining a diverse and inclusive workplace so that we can represent the fullest range of views and ideas. Our commitment includes disability, ethnicity, LGBT and gender identity through to mental health and social mobility issues.
As an inclusive employer, we support a hybrid and flexible approach to working so when you apply do, please indicate any requests for flexibility.
Purpose of the role
You will work closely with teams and managerial staff to provide administrative support. You will assist both Senior Managers and teams to ensure their work is well-organised and supported, to focus the best use of their time by dealing with secretarial and administrative tasks. This role involves working effectively as part of the PSR Business Support team to ensure that a professional administration service is delivered.

Key accountabilities:

• Provide general administrative support to the teams including organising meetings, recruitment support, dealing with joiner, mover, leaver requests, organising travel and liaising with internal and external stakeholders
• Supporting our Senior Advisors, Senior Managers and the Chief Economist - including but not limited to, liaising with internal and external contacts, diary management, organising team meetings and submitting expenses.
• Organise travel and produce detailed itineraries for business trips
• Act as a general first point of contact for team-related enquiries (internal/external)
• Monitor the team mailbox filtering using judgement and initiative to action as appropriate.
• Responsibility for records management including records management induction for new joiners and audits to check compliance with records management standards.
• Organise regular and ad hoc meetings, prepare relevant papers in advance and take minutes and action points as required
• Work effectively and collaboratively with other teams, PAs and administrators across PSR and FCA to ensure effective team working and support to the business.
• Deal with highly confidential information in a secure and controlled manner
• Adherence to PSR processes and systems

Minimum

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

• Proven experience of working as an Administrator supporting individuals and teams and liaising with internal and external stakeholders
• Direct experience of Microsoft Office applications including Word, Excel, Outlook, OneNote

Essential

• Ability to deliver outcomes to agreed standards and tight deadlines, while being flexible in response to changing circumstances and, sometimes, conflicting priorities
• Strong organisational, prioritisation and time management skills with the ability to work in a structured way to a high standard against tight deadlines
• Ability to use initiative and exercise sound judgment with minimal supervision
• Enthusiasm and drive to work as part of a team to get things done but flexible enough to work on own initiative
• High level of accuracy and attention to detail
• Willingness to learn and proactively self-develop
• Strong written and verbal communication skills that can be adapted to meet the needs of different audiences
• Ability to engage professionally with a wide range of internal and external stakeholders
• Excellent organisational, administrative and time management skills
• The role requires you to have access to sensitive and confidential information. Maintaining security, trust and confidentiality of information is of paramount importance in this role

Desirable

• Experience of working in a regulatory environment
• A general understanding of the structure of the PSR and its objectives

PSR values
All members of PSR are expected to demonstrate the PSR Values of Integrity, Unity, Engagement, Knowledge & Purpose.
In order to represent the people and organisations that we serve, we are committed to building and sustaining a diverse and inclusive workplace. Our commitment includes disability, ethnicity, LGBTQ+ and gender identity, mental health, and social mobility issues.
We are proud signatories of the
Women in Finance Charter
, we hold the
Level 2 Carer Confident
accreditation from Carers UK and we signed the
Social Mobility Pledge
in June 2020.
As an inclusive employer, we are open to considering flexible working arrangements. Please contact our recruiter if you wish to apply for this role on a flexible basis.

Useful Information

• This role is graded as Professional Business Support – Corporate
• The role offers a competitive salary, plus a comprehensive benefits package
• Applications for this role close at 23.59 on the 1st October 2024 with interviews being conducted in the w/c 14th October 2024
• Along with your CV please include a short covering letter outlining your suitability for the role
• This role will be based in London,

The International Quarter, Stratford

• Want to know what it is like to work at the PSR? Check out this short video

PSR recruitment video 2022 - YouTube

• Please note – Applications must be submitted through our online portal. Applications sent via email will not be accepted

If you are interested learning more about the role, please contact:
For internal candidate Katie Ayling on
Kat
ie.Ayling@fca.org.uk
For external candidates Ifrah Azam on
ifrah.azam@fca.org.u

• Proven experience of working as an Administrator supporting individuals and teams and liaising with internal and external stakeholders
• Direct experience of Microsoft Office applications including Word, Excel, Outlook, OneNot