Business Support Team Leader

at  HCRG Care Group

Job Introduction
To provide day to day line management of a team of up to 8 administrative staff, dealing with all management issues such as workload, performance, absence, annual leave, appraisals, and any other HR issue which may arise.
The role will cover the whole of Wiltshire Children’s Community Health Services within the specified locality, overseeing all administrative functions and ensuring that the Business Support teams are working effectively.
In addition to line management responsibilities, the postholder will have an administrative workload and will also provide cover within the Business Support team as required.
The Business Support function provides secretarial, administrative, and organisational support across the full range of office and service activities, including the smooth running of the office, reception and front of house duties and secretarial/administrative support to a range of frontline clinicians & managers.
SPA Team function complete appointments for Clinicians. Respond and process incoming calls from Service Users. Patient data entry to Organisational systems. Support and gather information around referrals into Wiltshire Community Children’s Health Services. Manage SPA (Single Point of Access) emails. Working with Waiting Lists and Pathways for all Services.
Main Responsibilities
This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role:

QUALIFICATIONS

• Good general education e.g. GCSEs or equivalent.
• Relevant administrative or IT qualifications e.g. ECDL, RSA, NVQ etc.
• Qualification in supervisory or line management or relevant experience to NVQ 4 or equivalent level.

KNOWLEDGE & SKILLS

• Computer literate.
• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Accurate and efficient IT and keyboard skills.
• Effective interpersonal, organisational and communication skills. Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing.
• Ability to work with discretion, sensitivity and maintain confidentiality.
• Good planning and organisational skills and ability to meet deadlines.
• Ability to prioritise and manage workload within a busy environment.
• Ability to work as part of a team.
• Ability to support and advise lower banded staff.
• Ability to delegate tasks and responsive attitude to delegation of tasks.
• Punctual, cheerful, reliable and dependable.

EXPERIENCE

• Clerical, administrative or reception experience (minimum 3 years months).
• Experience in line management of administrative staff.
• Experience within a customer care, healthcare, education or social care setting.

Please refer the Job description for details