Business System Analyst II/III

at  PacifiCorp

JOIN OUR TEAM!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

REQUIREMENTS

• Bachelor’s degree in business, Computer Science, IT, or a related field; or the equivalent combination of education and experience.
• Knowledge of data gathering and analysis techniques.
• Experience testing and mapping various business processes and procedures.
• Strong personal computer skills with proficiency in common applications like spreadsheets, databases, word processing, presentations etc.
• Ability to multitask and work in a highly dynamic, fast paced environment.
• Ability and willingness to support 24/7 environment.
• Proven communication and interpersonal skills including the ability to interface with team members and all levels of an organization to promote positive customer outcomes.
• Ability to work as a team member, maintain project timelines, and deliver on commitments and specifications.

IN ADDITION, THE REQUIREMENTS OF THE CUSTOMER TOOLS ANALYST III POSITION INCLUDE:

• A minimum of 3 years of experience as a business analyst or a related role.
• Proficient in requirement writing using various documentation techniques to capture and express business needs in a clear and concise manner.
• Experience with SQL queries and reporting tools like Power BI & Celonis

GENERAL PURPOSE

Conducts analysis of business process, customer experience requirements, related changes to core technology systems through research, gathering and interpretation of data, development of alternatives and recommendations. Presents technical analysis and recommendations to management. Collaborates with various business units and Information Technology teams to work through needs assessment, solutions, and related testing. Analysis includes, but are not limited to; customer experience study, feasibility assessments, cost/benefit analysis, trending/forecasting, and reporting. The ideal candidate will have strong analytical skills and excellent attention to detail.

RESPONSIBILITIES

• Promote a customer first culture and commit to delivering outstanding results for customers.
• Conduct analysis through research, gathering, and interpretation of data & develop innovative solutions for operational & strategic changes.
• Assist Information technology and business team in the development and modification of technology systems to meet business needs.
• Identify trends and patterns to help inform business decisions.
• Elicit and document business & system requirements, processes, and workflows.
• Collaborate with business teams and peers across departments and organizations to gain in-depth understanding and define critical business requirements.
• Participate in System testing, plan and execute user acceptance testing and validation of implemented solutions.
• Create tools to automate processes involving input and extraction of data and both regular and ad hoc reports.
• Report on performance and assist in developing alternatives and recommendations for improvement.
• Coordinate with Training and Process Groups to determine and develop training and process documentation.
• Participate in the on-call rotation supporting customer service applications (Team provides support on 24/7 basis).