Business Systems Analyst

at  Flex Ltd

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people’s lives.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don’t meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Business Systems Analyst, located in, Guadalajara, North Campus.
Reporting to the Manager IT the Business Systems Analyst role, will involve be In-charge of for exploring complex business problems in order to solve them with automated, customized, developed and standardize systems implementations and solutions, also be in charge of designing details for automated systems and processes in order to make them more efficient. Also designing the framework and process, troubleshooting technical malfunctions, risk research working with stakeholders and delivering a solution that is viable and consistent.

What a typical day looks like:

• Manage and support IT applications and proposal new tools for such purposes.
• Physical and technical support from the main elements of the IT services.
• Development of onboarding, adoption, and training plans.
• Build out communications templates.
• Come up with creative approaches to satisfy data/analysis needs.
• Understand the end user needs to help them use the IT services to the fullest capability.
• Educate and provide ongoing support whether it by email, phone, live chat or in-person.
• Identify growth opportunities and ensure optimum adoption of IT services.
• Conduct regular reviews and proactively monitor user experience KPI’s.
• Become a trusted advisor and act as advocate for all users.
• Develop cadence of tech touches aligned the lifecycle: new users welcome -> onboarding -> adoption -> nurturing growth -> retention

The experience we’re looking to add to our team:

• BA/BS or equivalent work experience.
• Advanced english
• Experience working on complex issues where analysis of situations or data requires in-depth evaluation of multiple factors.
• Previous experience in similar positions.
• SQL experience (preferred)
• Ability to read, analyze, and interpret the most complex documents.
• Experience with Troubleshooting
• Experience participating with Global IT projects.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

CP68
Job Category
IT
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first)

Please refer the Job description for details