Business Systems Analyst - FTT

at  TransLink

MARKETING STATEMENT

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region’s world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.
At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.
Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you’ll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

EDUCATION:

Diploma in Computer Science, Software Engineering, or related field from a recognized higher education institution including courses in business/systems analysis, general programming and the use of software development tools.

EXPERIENCE:

Requires three (3) years of recent experience in supporting enterprise applications in an information technology environment following current and relevant frameworks such as ITIL, Modern Service Management, Lean, and DevOps, applying these guidelines and best practices, utilizing development tools and information engineering techniques, communicating with users, other BTS teams and external parties to resolve problems and identify solutions. A further period of up to one (1) year in the position is required to become familiar with assigned TransLink information systems, policies, procedures, environment and its user requirements.

Represents the BTS (Business Technology Services) Department in the provision of application maintenance and technical services to support enterprise operation and enable business transformation for an assigned area. Works with clients and other BTS teams in identifying, proposing, and implementing new applications or services, application system changes, enhancements, configurations, interfaces, and solutions to issues while ensuring these applications or services comply with BTS standards and regulations. Develops, where agreed and feasible, software customizations, interfaces, reports and/or new applications. Maintains the health of applications by providing technical and maintenance support throughout their lifecycle stages. Responds to emergency call-outs for immediate operational support as required.