Business Systems Analyst (Hybrid or Remote)

at  Quadient

SENIOR BUSINESS SYSTEMS ANALYST (HYBRID/REMOTE)

Reporting to the DACHIT-UKI Head of Pre-Sales & Tech Support this role is responsible for: Managing locker integrations, technical projects and associated activities for the Quadient Open Locker network and other technical locker projects for corporate, higher education, retail, residential, or other market segments.
The Senior Project Engineer has the responsibility to manage integration projects across the PSO team in both the DACHIT-UKI and the FR-BNL regions. This will involve managing the workload priorities, technical constraints and assisting team members to complete their projects. To achieve this objective, the Senior Project Engineer will be responsible for ensuring the PSO team have the correct and necessary skills to complete PSO integrations.
The role will require managing delivery deadlines and collecting, collating and presenting the PSO team KPIs and reporting regular information to the wider PLS team. To ensure the KPIs are met, the role will require process improvements and making efficiencies to deliver projects within the timescales agreed.
This position is full time and will be either hybrid (2 days/week in our Stratford, London office) or fully remote for the right candidate.

• Ensure Pre-Sales processes are completed for the PSO team.
• Managing work actions across the PSO team: Pre-Sales, project engineer and technical project engineer
• Managing team KPIs across the PSO team by region tracked monthly, recording them and presenting them periodically as required
• Manage security requirements both internally and externally to ensure data is safely and securely protected
• Assists Pre-Sales in managing RFPs, RFI’s RFQ in the bid process and works closely with the Project Engineer team to ensure optimal delivery
• Assists in preparation, configuration and demonstrations of Parcel Locker solutions when required as part of the project
• Approving estimates and quotations (where applicable) for client projects including open network
• Manages projects to best practice and follows the service delivery life cycle (SDLC)
• Verify and confirm customer business requirements for using Quadient parcel lockers before submission for development
• Writes the impact assessments for estimate assessment
• Collects, interprets, and documents the business requirements for the project, and translates into functional requirements for integrations specifications
• Presents impact assessments and integration specifications to clients and obtain a baseline signoff
• Provides the link between the customer, development team and any third-party regarding software functionality, during the project lifecycle.
• Creates workstream project plans, manage the delivery of the workstream project and manages workstream project risks and issues
• Oversee Custom Package, SMA and software management for FR-BNL Region
• Working closely with the Open Network Project Management to ensure successful deliverables are met
• Ensure test scripts are prepared, regression, functional acceptance testing, are enabled for Technical Support Team
• Ensure that UAT testing phase is successfully completed with clients during a project
• Conducts operational readiness reviews for each project to ensure a safe transition of the project to BAU
• System access to assist in resolving incidents and service requests from the Technical Service Desk
• Ensure PSO tasks are covered when required
• Mange the PSO project processes to enable fast and effective conversation of customer and new product opportunities to new clients, including Quadient
• Ensure PSO team has sufficient skills and training