Business Systems Analyst

at  ICBC

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.
At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.
We look forward to hearing from you!
The Insurance Applications Information Services Division is currently looking for a Business Systems Analyst to join our Insurance applications teams. In this role, you will assist the business in the analysis and remediation of issues.
This position will initially be part of the IS Insurance production support team. Specifically, this position will be the primary AGC (assignment group coordinator) working with cross-functional/divisional teams. The AGC is responsible for incident/problem management, customer escalations, and performing daily operational tasks to ensure minimal customer impact. In addition, this position will also work on ad-hoc business requests in the capacity of a Business Analyst.

Specifically, you will:

• Coordinate the resolution of incidents and customer escalations.
• Identify root cause of defects/incidents and communicate resolution.
• Establish and maintain positive relationships with cross functional/divisional teams.
• Provide data to business stakeholders for investigation and remediation.
• Document systems and acceptance criteria based on business requirements.
• Work collaboratively within a cross-functional team and facilitate business and technical discussions/ workshops and other activities.
• Clearly articulate requirements, proactively collaborate with team, and facilitate development and testing activities to ensure the solution meets the business need.

POSITION REQUIREMENTS:

This position will require someone who has 2+ years of hands-on experience in Business Systems Analysis or relevant post-secondary education. The ideal candidate will possess the following

qualifications:

• Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements.
• Considers interdependencies and impacts of decisions; analyses multiple sources of information and perspectives.
• Experience in identifying and understanding business needs, validating with key stakeholders and evaluating alternative solutions.
• Elicits and translates business input into functional and non-functional requirements for simple system changes within the assigned portfolio.
• Demonstrate basic knowledge of different requirement gathering techniques and basic understanding of UI and design principles, functional and non-functional requirements.
• Plan and Deliver E.g. System demo, Training
• Hands on experience in following an Agile methodology.
• Hands-on experience in SQL/Oracle and process mapping tools (e.g. Visio).
• Effective written and oral communication skills.
• Demonstrated critical thinking, problem solving and learning agility.
• Ability to work without supervision and in a cross-functional team environment.
• Exposure to Guidewire PolicyCenter, Guidewire ClaimCenter, JIRA, HPSM, and SharePoint is an asset.
• Understanding of basic testing techniques would be an asset.

ABOUT US:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Please refer the Job description for details