Business Systems Analyst

at  The University of Pittsburgh

BUSINESS SYSTEMS ANALYST

Admissions & Financial Aid - Pennsylvania-Pittsburgh - (25000626)

Preferred Qualifications:

• Proficiency in configuring and managing Slate features, including Query Builder, Deliver, and Events.
• Hands-on experience with APIs, SQL, and data integration tools.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Excellent communication skills to bridge technical and non-technical stakeholders.
• Experience with higher education systems (e.g., PeopleSoft, Perceptive Content Document Management System, and the Common Application system)
• Knowledge of data security and compliance regulations, such as FERPA or GDPR.
• Familiarity with project management methodologies (e.g., Agile, Scrum) and project management platforms like Clickup or Jira.
• Certifications or training in Slate CRM or related technologies.

Key Competencies:

• Technical Insight: deep understanding of system integrations, data management, and CRM workflows.
• Collaboration: Ability to work effectively with cross-functional teams.
• Adaptability: Comfortable in a fast-paced environment with changing priorities.
• Detail-Oriented: Strong focus on accuracy and precision in all tasks.

JOB SUMMARY

Works with business groups to solve moderately complex problems using technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.

MINIMUM EDUCATION LEVEL REQUIRED

Bachelor’s Degree

WILL THIS POSITION ACCEPT SUBSTITUTION IN LIEU OF EDUCATION OR EXPERIENCE?

No

• Manage and configure Slate CRM, including workflows, queries, forms, events, portals, and communication campaigns.
• Design and implement integrations between Slate CRM and other systems (e.g., PeopleSoft, Perceptive Content, and web application systems) using APIs, ETL tools, or other middleware solutions.
• Create and optimize advanced queries, reports, and dashboards for data analysis and business intelligence.
• Troubleshoot and resolve technical issues related to Slate CRM functionality, performance, and integrations.
• Collaborate with business stakeholders to understand needs and translate them into technical requirements.
• Work with developers, and vendors to design and implement scalable solutions within Slate.
• Analyze and document system processes, workflows, and data flow diagrams to ensure alignment with business objectives.
• Oversee data imports, exports, and field mappings within Slate CRM to maintain data accuracy and integrity.
• Perform regular audits of system configurations and data to identify and resolve discrepancies.
• Assist in testing new features, configurations, and integrations before deployment.
• Create and maintain detailed technical documentation, including integration guides, process workflows, and system configurations.
• Support end-user training by providing technical insights and ensuring adoption of Slate features.