Business Systems and Change Delivery Manager

at  Kaplan International

BUSINESS SYSTEMS AND CHANGE DELIVERY MANAGER

Reference number: JR242989
Location: Hybrid working - home and our office in London Bridge
Working pattern: Full Time
Contract Type: Permanent
Number of roles: 1
Salary: £90,000-£100,000 per annum
We are looking for a Business Systems and Change Delivery Manager to join our team.
We’re looking for a dynamic and experienced “Business Systems and Change Delivery Manager” who will play a senior role within the Kaplan International Pathways Technology team, being one of two reports into the KI Pathways IT Director. The Business Systems and Change Delivery Manager will oversee the implementation, integration, and optimization of business systems and processes, through direct line management of the Product Management team, the Projects and PMO team, and the Salesforce CRM platform team. You will ensure that the product strategy and overall roadmaps for all digital products are effectively defined and agreed, and the roadmaps subsequently delivered by all your teams through strong governance and control, ensuring
the defined business outcomes are achieved.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/yc3v6m7b

WHAT WE DO

Kaplan International Pathways is a leading provider of global education centred around our students. Whoever they are, and wherever they are in the world, our goal is to help them achieve their goals.
We offer a range of study options to our students – ranging from degree preparation and direct admission, helping students to receive a life-changing education. Our partnerships with over 40 universities worldwide create wonderful opportunities for students, education agents, sponsors and more. Kaplan International Pathways guides more than 20,000 students to university each year. Our strong partnerships with universities in the UK, USA and Australia have opened up amazing educational opportunities to students from across the globe.
Our success story is underpinned by our overall mission – to connect students, agents, sponsors and partner universities by matching life-changing international education opportunities with individual needs and aspirations.
Technology is at the heart of what we do, as the digital expectations of our customers continue to increase.
Our Product Management team is directly focused on meeting that challenge through working to understand the needs of the customers and ensure the creation strong, value driven experiences throughout all of our journeys. Our Projects and PMO team is at the forefront of delivering well governed and functionally complete change, focused on both creating strong experiences for our students and staff throughout their education and working journeys.
Our newly-embedded Salesforce team plays an incredibly important role in enabling high impact marketing activities, managing our sales pipelines, and understanding our key relationships. They continually build out business processes on the platform, take advantage of much more of its capabilities and ensure the platform is sustainable for years to come. Together the teams deliver, continually innovate on, and maintain, the technology that enables our commercial and teaching teams to provide the class leading service and responsiveness that Kaplan International Pathways is highly recognised for.

Essential:

• Multiple years of experience in business systems management, project management, or change management, with at least 3 years in a leadership role.
• Ability to lead and inspire teams, fostering a collaborative and high-performance work environment.
• Demonstrable experience in selecting and apply appropriate governance framework, approaches, processes, across product, projects, and system

management.

• Proven track record of successfully managing complex business systems projects and driving change initiatives.
• Strong understanding of business processes, systems integration, and software development lifecycle.
• Demonstrable experience applying modern frameworks and techniques for understanding customer needs.
• Strong experience across the entire product lifecycle – from ideation to retirement
• Demonstrated strategic thinker who can look at the big picture, cut through complexity and act pragmatically.
• Demonstrated experience working with the spectrum of stakeholders from Managing Director/Vice President down to drive confidence and alignment in

product driven approaches to delivering business value.

• Experience balancing the needs of various stakeholder groups, developing prioritisation models and ensuring features deliver measurable business value.
• Exceptional communicator, who can articulate key concepts in an accessible manner to non-technical stakeholders, technical teams and end users.
• Have a genuinely curious and inquisitive approach – comfortable turning over rocks and finding hidden value and opportunities.

Desirable:

• Preferably Bachelor’s or Master’s degree in Business Administration, Information Systems, Project Management, or a related field.
• Certification in project management (PMP, PRINCE2) or change management (Prosci) is a plus.
• Experience working with offshore development teams.
• Familiarity with a broad range of canvas and mapping approaches for eliciting ideas

and aligning strategy with stakeholders.