Business Systems Consultant

at  Benefact Group

Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 203198

KNOWLEDGE, SKILLS AND EXPERIENCE

• Ability to process and articulate complex information
• Proficient in the use of SQL Server
• Proficient in the use of Power BI
• Proven organisational and time management skills – self starter and highly organised
• Ability to manage relationships with Stakeholders at all levels (both internally and externally)
• Flexible attitude and approach, and excellent team player
• Experience and skilled in use of Microsoft Office e.g. Excel, SharePoint, MS Visio, MS Teams and in-house back-office systems
• Educated to GCSE level or above

ABOUT US

Ecclesiastical Planning Services (EPS) work with a UK-wide network of funeral directors to provide pre-paid funeral plans. Our business is based on trust, so we focus on personal service, offering guidance and support to funeral directors and families when they need it most.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

ABOUT THE ROLE

Ecclesiastical Planning Services, who are proudly part of Benefact Group, are looking for a Business Systems Consultant to join our Gloucester office.
As a Business Systems Consultant you will work as part of team responsible for internal and external reporting, back-office system administration, small change projects and data governance.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

KEY RESPONSIBILITIES

• Produce, review and distribute data and reporting accurately and efficiently, recognising and rectifying or escalating where quality standards have been missed
• Act as a departmental Data Steward – working with the Data Owner to take ownership for CST’s data use and governance activities
• Support CST business areas in identifying, prioritising and delivering process improvements
• Manage the ‘small change’ project backlog, liaising with the back-office system supplier and wider Group IT department where applicable
• Work with department Business Analysts and employ key skills as appropriate during the change lifecycle e.g. facilitation, prioritisation, solution option assessment, process mapping
• Co-ordinate user acceptance testing for small changes that are internal to CST
• Support business areas with business readiness planning
• Ensure all CST process documentation is reviewed and kept up to date
• Perform System Administration/Housekeeping activities for the EPSL policy administration system
• Contribute to Complaints oversight, tracking and reporting
• Maintain good knowledge of the key EPSL Business and IT processes Build effective internal relationships to support Ecclesiastical’s “right first time” approach
• Perform ad-hoc tasks and projects for the wider department