Business Systems Lead

at  Affirm

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We are looking for a Financial Systems Administrator to join our FinSys team as the day-to-day owner of our core accounting systems, NetSuite & Zip. This position is responsible for the ongoing maintenance and enhancement of these systems, optimizing performance of these systems and developing new customizations as the company scales. This is a techno-functional role, focusing on end user support as well as technical development to provide a holistic system experience for all of our users.

• Manage and maintain the NetSuite (ERP) platform, ensuring optimal performance and alignment with business goals.
• Provide Tier 1 support for our accounting department - resolving incidents, answering questions, and directing to knowledge base documentation, as applicable
• Provide Tier 2 support for our accounting department - troubleshooting system configurations, data import/export issues, and identifying root cause of system errors
• Design and maintain workflows and customizations using SuiteBuilder and SuiteScript, in alignment with industry best practices.
• Design and maintain reports using saved searches and analytics workbooks, in alignment with industry best practices.
• Assist the Business Systems Manager in developing customizations and writing SuiteScripts to enable cross-system automations.
• Develop training materials and documentation specific to Affirm processes in Notion.
• Manage and maintain the Zip (Procure to Pay) platform, ensuring optimal performance and alignment with business goals.
• Manage and maintain the Zip platform, ensuring optimal performance and alignment with business goals.
• Provide Tier 1 support for our company-wide user base by answering user questions and assisting with general usability
• Provide Tier 2 support for company-wide user base by creating reports, troubleshooting system errors & data integrity issues
• Develop training materials and documentation specific to Affirm processes in Notion.
• Perform daily FloQast administration duties, including user and role maintenance, configuration maintenance, and NetSuite integration maintenance.
• Build out the FinSys Knowledge Base by documenting internal helpdesk and admin processes.
• Execute and support SOX compliance initiatives related to user access reviews to ensure access is appropriate and in line with the principle of least privilege.
• Conduct regular change management reviews to verify that system changes are properly documented, authorized, and tested before implementation.
• Collaborate with internal audit and compliance teams to ensure financial systems meet SOX reporting requirements and to address any compliance risks.