Business Systems Support Officer

at  Cambridgeshire County Council

About the role
Are you looking for your next challenge? Why not join our team?
We are the Business and Digital Systems Service and we are looking to appoint an enthusiastic, full-time, permanent Business Support Officer to work within the Education and Targeted Systems side of the team. Our main responsibilities are to maintain the case management systems on behalf of our customers and liase between our suppliers and our ITDS service teams across Cambridgeshire County Council.
This is an exciting opportunity where you will work as first line support, anticipating and resolving issues, prioritising competing demands and successfully supporting the operational teams to deliver their responsibilities. We are also responsible for statutory returns for the schools including school census return and KS1 data collections.
The ideal candidate should have a good IT background, be familiar with Microsoft 365 applications, such as Teams and be willing to learn new systems as we are about to procure a new Education system, so will be working closely with Childrens Social Care.
This position is full-time at 37 hours per week, with flexible working hours between 08:00 am to 17:00pm, Monday to Friday. The base will be New Shire Hall, Alconbury Weald. Cambridgeshire County Council offers hybrid working to provide staff with the flexibility to work in the office and from home after completing initial training and induction.
Interviews will probably take place, week beginning Monday 16th September
For more information or to discuss the details of the role, please contact maria.clough@cambridgeshire.gov.uk
What will you be doing?

As a Business Systems Support Officer for the Business and Digital Systems teams, you will be responsible for:

• Providing support to internal and external customers via telephone or out helpdesk call logging system, or other communication channels.
• Working collaboratively with internal and external partners.
• Offering high-quality administrative support, proposing creative solutions to operational challenges.
• Coordinating and supporting ongoing projects to contribute to the continuous improvement of our services.
• Collaborating with colleagues to maintain consistency and excellence in our practices.
• Updating and maintain information using Microsoft 365 applications

About you

• Require good communication skills to work effectively with colleagues and stakeholders
• Flexible and able to embrace change and support new ways of working.
• Excellent organizational skills with the ability to prioritize workloads and work well under pressure.
• Strong attention to detail and proficiency with Microsoft 365 applications
• Outstanding written and oral communication skills.
• Proactive in learning and personal development.
• Able to travel to and work within Cambridgeshire County Council offices.
• Creative problem solver with good decision-making skills.

About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network ‘IDEAL’ and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
https://www.cambridgeshire.gov.uk/council/jobs-and-careers
Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

• Providing support to internal and external customers via telephone or out helpdesk call logging system, or other communication channels.
• Working collaboratively with internal and external partners.
• Offering high-quality administrative support, proposing creative solutions to operational challenges.
• Coordinating and supporting ongoing projects to contribute to the continuous improvement of our services.
• Collaborating with colleagues to maintain consistency and excellence in our practices.
• Updating and maintain information using Microsoft 365 application