Business Systems Technical Director

at  Exclaimer

SKILLS KNOWLEDGE AND EXPERTISE

• An experienced engineering or IT leader, supporting agile teams with the ability to guide, facilitate and drive delivery.
• Passionate with a background in software engineering or internal IT, with a strong knowledge of development and technical principles, methodologies, and values.
• Extensive Salesforce development experience, or strong knowledge and understanding of, including Marketing Cloud, Lightning Web Components, Apex Programming, Lightning experience, Controllers, Triggers, APIs.
• Experience of working with Salesforce connected business eco system. Working with the likes of NetSuite and ZAB and supporting departmental level integrations to remove friction points and automate manual processes.
• Bring strong engineering principles to business systems, such as change control, release notes, technical documentation and best practices.
• Hands on and detail oriented, with a strong knowledge of Salesforce best practices and connecting technologies, coupled with practical experience.
• Able to assess technical changes, understand them in context of the wider system and able to identify where new technological developments benefit the business.
• Experience in debugging and diagnosis root cause of issues in business systems and identifying the underlaying cause.
• Prior experience of working in a comparable high velocity technology business (SaaS, Fintech).

BENEFITS

We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:

• Remote / Hybrid working
• Healthcare
• Life insurance
• 6 weeks - work anywhere option per year
• Employee Assistance program
• Contributory retirement savings plan
• Opportunities for training & development
• Great team and culture
• Discounts portal
• Income protection Insurance
• Online GP services

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

• Managing the day-to-day technical needs of the business systems, being the technical authority, maintaining good architectural practices and keeping systems in line with current best practices.
• Working alongside a Product Manager for the Business Systems and key stakeholders to define the technical vision and roadmap for the evolution of the business systems, alongside the key system and workflow improvements.
• Work closely with the engineering team to ensure the technical approach across the business system aligns with company data and reporting needs.
• Maintain overarching ownership of the wider end to end customer lifecycle for the business systems and our customer data.
• Collaborate with key stakeholders to understand the return-on-investment case and priority for improvements to business systems and report on long-term business benefits achieved.
• Align short term improvements with long-term transformation to ensure that consistent direction of travel is achieved.
• Manage the technical team responsible for maintaining and enhancing the business systems. Reducing reliance on external contractors and bring internal technical knowledge in house.
• Deprecate legacy systems and ensure replacement systems meet the needs of the business’s future growth.
• Manage stakeholder expectations and be the central point of communication for technical aspects of the business systems.