Business Technical Services Analyst I

at  Total System Services Processing Europe

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree
• Relevant Experience or Degree in: Bachelor’s degree in Information Technology or related field
• Typically Minimum 2 Years Relevant Exp
• Experience in analysis, programming and issue analysis of financial services software

PREFERRED QUALIFICATIONS

• Master’s Degree
• In Information Technology or related field
• Typically Minimum 6 Years Relevant Exp
• Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus
• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification.

WHAT ARE OUR DESIRED SKILLS AND CAPABILITIES?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Programming - Good database development skills in Oracle PL/SQLGood programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual StudioKnowledge of UNIX/Linux Operating Systems
• Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows
• Language Skills - Good knowledge of English, written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language. In all other regions, additional client languages an advantage
  Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

SUMMARY OF THIS ROLE

Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments’ revenue while providing Business Technical Support until closure.