Business Testing Analyst

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Bring us your passion for agile marketing, digital, and data analytics, and we will put you to work on exciting initiatives that answer the challenge: “How can we better engage and nudge our clients in taking action to reach their financial and wellness goals?”
The Client Experience Office hosts a talented team of marketers, business and process owners, and dreamers. Within our Client Connect Pods, we turn raw ideas into real campaigns using a self-contained, self-governing group of experts who crave results.

• Business Analysis:
• Provide process and campaign support to the marketing agile team, as you support marketing campaign design through analyzing and developing business, IT, and data requirements
• Discover and analyze the business, data and IT capability needs to support new marketing campaigns
• Liaise and coordinate with other business groups including data and analytics; project management; operations, and IT to move requirements towards execution
• Test Analysis and Execution
• Conduct thorough testing (functional, non-functional, regression) and QA for all marketing automation through Web Sites, Mobile Applications, Email and Call Center channels, while discovering relevant test data in the application source systems.
• Deliver quality testing artifacts and activities in the Agile pod, when needed, such as estimates, test scenarios, test cases, test data, test execution / validation, defect management and reporting & test reports
• Evaluate program performance, analyze reports, and identify trends and opportunities to optimize customer engagement
• Partner with Sun Life’s TCoE (Testing Center of Excellence) to ensure alignment of practices and guidelines