Business Trainer - Wealth Simple

at  Webhelp

Job Advert
If you’re looking to boost your career in the customer service industry and be valued and recognised, we have an amazing opportunity for you to step into the role of Business Trainer in our vibrant Cape Town office working on the Wealth Simple campaign.
We’re looking for a team player with excellent communication and organisational skills and the ability to recognise team talent, drawing it out and steering it in a direction toward success. You’ll be responsible for the planning, delivery, and improvement of training with the aim of preparing trainees in the best possible way for new tasks, roles, product launches or system changes.
Our ideal candidate leads by example, understanding the importance of customer service excellence and taking an approach to efficiency and understand the importance of customer service excellence. In this role, you’ll be facilitating training interventions relating to the campaign and other development opportunities as part of the operational training function.

As a Business Trainer on our team, you will be:

• Maintaining a high level of company and product knowledge
• Demonstrating, understanding and complying with all legislative requirements
• Ensuring service and quality are kept in line with training key performance indicators (KPIs), behavioural competencies and skills
• Delivering training initiatives in line with business needs on an ad hoc basis
• Providing ongoing evaluation of trainees during their training period
• Identifying development areas at an early stage and ensures appropriate support is implemented
• Ensuring all possible avenues are undertaken to assist delegates to pass the training at the required level
• Seeking to determine the cause of any issues presented by delegates by using effective questioning techniques to collect enough information to resolve the issue
• Responding to client needs, in terms of training and development, providing a range of different options, to determine the correct solution
• Proactively seeking to continuously self-improve, keeping abreast of new developments within the training and development field
• Ensuring all groups are trained in the appropriate timescales and accordingly to the training schedul

As a Business Trainer on our team, you will be:

• Maintaining a high level of company and product knowledge
• Demonstrating, understanding and complying with all legislative requirements
• Ensuring service and quality are kept in line with training key performance indicators (KPIs), behavioural competencies and skills
• Delivering training initiatives in line with business needs on an ad hoc basis
• Providing ongoing evaluation of trainees during their training period
• Identifying development areas at an early stage and ensures appropriate support is implemented
• Ensuring all possible avenues are undertaken to assist delegates to pass the training at the required level
• Seeking to determine the cause of any issues presented by delegates by using effective questioning techniques to collect enough information to resolve the issue
• Responding to client needs, in terms of training and development, providing a range of different options, to determine the correct solution
• Proactively seeking to continuously self-improve, keeping abreast of new developments within the training and development field
• Ensuring all groups are trained in the appropriate timescales and accordingly to the training schedule