Business Transformation Associate

at  JPMorganChase

JOB DESCRIPTION

Help us be better partners to our internal and external clients. Drive meaningful process improvement projects to build better efficiency within the Commercial & Investment Bank (CIB) Client Onboarding & Service (COS) teams.
As a Business Transformation Associate within the COS team, you will help drive the transformation agenda supporting our Service Project Managers on our Project Management team. Middle Office is defined as all client facing operations that focus on providing an exceptional Client Experience from Client On-Boarding through our Customer Service processes.

Job Responsibilities:

• Complete day-to-day processes related to analysis, project management and delivery of transformation initiatives
• Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
• Conduct quantitative analysis to scope, design as well as measure performance of transformation initiatives
• Perform detailed data analysis supporting projects in line with Service
• Work with product and tech development teams for all domains using agile methodology for client journeys and persona planning
• Support roadmap for roll-out and adoption of new initiatives and capabilities across clients and employees

REQUIRED QUALIFICATIONS, CAPABILITIES AND SKILLS:

• 3 plus years of experience in financial services, project management, consulting, technology or related discipline
• Demonstrated understanding and knowledge of the CIB businesses, products and operations
• Strong verbal, written communications and presentation skills – ability to articulate and tell a story, Strong data analysis – advanced Excel and Qlik dashboard skills
• Ability to partner with other teams across the organization to achieve results. Experience in data analytics / data mining techniques and leveraging them to help drive transformation objectives
• Support and develop interview campaigns, working sessions, and presentations
• Experience working on transformation initiatives end-to-end, delivering business objectives through design (digital-led), systems implementation and operating model process change
• Knowledge of re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change, Bachelor of Science or Business Administration Degree

• Complete day-to-day processes related to analysis, project management and delivery of transformation initiatives
• Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
• Conduct quantitative analysis to scope, design as well as measure performance of transformation initiatives
• Perform detailed data analysis supporting projects in line with Service
• Work with product and tech development teams for all domains using agile methodology for client journeys and persona planning
• Support roadmap for roll-out and adoption of new initiatives and capabilities across clients and employee