Business Travel Consultant (Maternity Cover)

at  Good Travel Management

ABOUT YOU:

• Experience in the travel industry (leisure or corporate) is essential.
• You can provide high quality customer service through acting in a courteous and professional manner at all times.
• IT literacy with a good working knowledge of a variety of software applications, including Microsoft Office.
• Experience in researching country restrictions and travel advice is preferred, but not essential.
• Good communication skills both written and verbal.
• Ability to build relationships quickly.
• Ability to deal with complex situations and offer solutions.
• Good organisational skills and able to work to deadlines.
• Enjoys working as a team but can also work independently.
• Flexibility to assist in out-of-hours work as required.
• Undertake duties other than your normal office duties from time to time.
  Our workforce is fundamental to our success with a drive deliver quality services to our customers. So, if you have the above qualities and a desire to learn please apply attaching your CV with a supporting statement detailing how you meet our criteria and what attracted you to this position.
  Good Travel are specialists in SME Travel Management, Marine & Energy Travel and Events, Exhibitions and Trade Missions and here to make business travel management easier for our customers.
  Good Travel is part of sixth-generation, family business, the John Good Group. Winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact. Founded on family values, we put our people, planet, and communities at the heart of everything we do.

ABOUT THE ROLE

Full time, 37.5 hours per week (Fixed-Term)
Monday to Friday 08.30 – 17.00 / 09.00 – 17.30 / 09.30 – 18.00
Office based at our Head Office in Hessle, or homebased/hybrid with the flexibility to travel to the head office and attend meetings as required.
Salary range between £22,000-£26,000 (depending on experience)
We are looking for a Business Travel Consultant to join our Good Travel Management team on a fixed-term basis (maternity cover) with the primary responsibility of handling the travel arrangements for executive clients. You will provide an efficient, proactive, and consultative service and ensure the highest level of customer service is adhered to at all times.
As a high-service firm, we depend on Good Travel Management’s high standards to get our partners, associates and clients to the right place, at the right time, at the right price.
International law firm
In addition to delivering superior service, Good Travel Management’s intelligent fares solution delivers amazing value for money and significant savings over the traditional approach to booking flights.
European Asset Management Company
We chose Good Travel Management because they understood our business’ strategic objectives and how the business travel strategy could help us achieve them. They’re proactive and always coming up with innovative ways to improve value for money and control costs.

THE ROLE WILL INCLUDE:

As a Business Travel Consultant, you will be responsible for handling the travel arrangements for executive clients. You will provide an efficient, proactive, and consultative service and ensure the highest level of customer service is adhered to at all times.

THE ROLE WILL INCLUDE:

• Handling incoming enquiries by telephone, email or online in a timely, efficient, and professional manner in accordance with service level agreements
• Researching and confirming all aspects of travel including, rail, transfers, flights, hotels and car parking
• Having a full understanding of the Travcom accounting system used by Good Travel, and to ensure that invoices and credits are raised accurately and promptly
• Researching and offering advice on country entry requirements
• Managing queries and amendment requests.