Butler Manager

at  Hilton

Butler Manager
A Butler Manager Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.

As a Butler Manager, you will supervise the Conrad Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Butler Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise daily Concierge operations
• Set Departmental objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local are
• Monitor Guest satisfaction reports and implement actions to improve results
• Maintain good communication and working relationships with all hotel areas
• Project a professional manner with an emphasis on hospitality and Guest service
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Attend Front of House/Hotel meetings, as require

Butler Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• Front Office supervisory experience in the hotel, leisure or retail sector
• Possess strong commercial awareness and Sales capabilities
• Excellent leadership skills, inter-personal and communication skills
• A passion for delivering exceptional levels of guest service
• Excellent grooming standard