Butler

at  NH Collection

NH COLLECTION DUBAI THE PALM: ECLECTIC ELEGANCE ON PALM JUMEIRAH

Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
Guests are just a short journey from all Dubai’s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel’s lively sports bar, set to be one of the new ‘go to’ spots in Dubai.

Job Description

• Greeting and Escorting Guests: Butlers will be on direct contact with a vip guest on phone/WhatsApp and will be welcoming guests upon arrival, assist with check-in procedures in the room and will providing an orientation of the hotel amenities along the way.
• Room Preparation: Butlers ensure that guests’ rooms are prepared according to the preferences taking from the guest. Butler will prepare welcome drinks or amenities.
• Assistance with Packing and Unpacking: Butlers help with packing and unpacking luggage.
• Shoe shinning: Butlers offer the service as per guest preference.
• Concierge Services: Butlers serve as personal concierges, assisting guests with restaurant reservations, arranging transportation, booking tickets to events or attractions, and providing recommendations for local activities and sightseeing.
• In-Room Dining: Butlers facilitate in-room dining experiences, taking orders, coordinating meal delivery, and arranging table settings if desired. They may also assist with special dietary requests or customizing menus.
• Turndown Service: In the evenings, butlers perform turndown service, preparing the room for sleep by adjusting lighting, closing curtains, refreshing amenities, and providing any requested services, such as additional pillows or blankets.
• Valet Services: Butlers arrange valet parking services for guests with vehicles, ensuring car is ready before guest arrive.
• Personalized Amenities: Providing personalized amenities such as preferred newspapers, toiletries, or pillow choices.
• Special Requests: Butlers handle special requests from guests, such as arranging floral deliveries, coordinating surprise celebrations…
• Farewell Assistance: Upon departure, butlers assist guests with check-out procedures, transportation arrangements, and any final requests or needs they may have.

QUALIFICATIONS

• Experience in roles such as butler, concierge, personal assistant, or other customer-facing positions within luxury hotels can be highly valuable.
• Ability to anticipate and fulfil the needs of guests with a high degree of professionalism.
• Proficiency in multiple languages can be a significant advantage. Clear, polite, and effective communication is essential.
• Ensuring every aspect of a guest’s experience is perfect, from room setup to special requests.
• Ability to quickly and efficiently resolve any issues that arise.
• Managing multiple tasks efficiently, such as coordinating with other staff, planning events, and arranging travel.

Please refer the Job description for details