Bylaw Compliance Clerk (Part-Time)

at  The City of Guelph

Why Guelph:
When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.
Position Overview:
Resumes are being accepted for the Casual Bylaw Compliance Clerk (part-time position) within the Operations Administrative Division. This position creates a positive experience for customers by responding to their Bylaw Compliance, Security and Licensing service needs in a timely, professionally, and accurate manner. Guided by the goals and objectives of the City of Guelph Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision – an inclusive, connected, prosperous city where we look after each other and our environment.

QUALIFICATIONS AND REQUIREMENTS

• Experience related to the duties listed above, normally acquired through a grade 12 diploma. 1-year related administrative experience with an emphasis on assisting customers. Candidates with an equivalent combination of education and experience may be considered.
• Demonstrate excellent oral and written communications skills with the ability to communicate with all levels of staff, stakeholders, and the general public
• Ability to work in an efficient manner and be detail-oriented with a high level of accuracy.
• Ability to work on your own and in a team environment and enjoy sharing knowledge and ideas with others.
• Ability to meet deadlines and timelines.
• Demonstrate excellent customer service skills with the ability to resolve customer inquiries/complaints both in-person, by email, and over the phone using problem-solving skills.
• Knowledge and experience interpreting municipal bylaws.
• Must possess intermediate computer skills with Microsoft Office (Word, Excel, and Outlook).
• Experience working with confidential information.
• Experience with AMANDA, AIMS, Report an Issue, MPAC, and Vailtech would be an asset.
• Experience with Business Licensing would be an asset.
• Experience with Property Standards would be an asset.
• Experience with City Bylaws and/or Provincial Acts would be an asset.
• Experience working in a municipal government would be an asset.

• Provide excellent and timely customer service to both internal and external customers, by telephone, in-person, over the radio, website, and email.
• Assist with the processing business licences and maintaining records in AMANDA.
• Assist with the processing of applications of support for licences issued by the Alcohol and Gaming Commission of Ontario (AGCO).
• Communicate issues or inquires with AGCO and other government and enforcement bodies as need.
• Assist with inquires which will include logging requests for service and/or responding to program and service inquiries related to compliance and enforcement of bylaws or Provincial regulations that include Parking, Licensing, Property Standards, Solid Waste, Noise and the Reopening of Ontario Act.
• Schedule and coordinate inspections.
• Perform clerical duties including data entry, letters, notices, memos, minute taking and other correspondence for the Corporate and Community Safety Division and other divisions within the Operations Department as requested.
• Evaluates supply and equipment needs and initiates purchasing processes in appropriate areas.
• Maintain shared information including physical and electronic records.
• Perform other related duties as assigned.