Cadillac City Guide - London

at  General Motors

JOB DESCRIPTION

This position provides an exciting customer facing opportunity to guide potential electric vehicle customers and the general public in assisting them as they embark or progress throughout their exploration journey in exploring and purchasing their first or next electric vehicle. Allowing for a unique and highly dynamic local atmosphere at a community level while enjoying the full resources and backing of General Motors including ongoing professional development support.
The Experience Center Guide is part of a larger team that is tasked with the various operational aspects of the sales process and guiding customer and general public though the Experience Center as they explore the full offering of mobility options GM has to offer. The Experience Center Guide will provide guidance on GM’s products, services, brand and overall mobility offering. In working with local artists, clubs, businesses etc. the Experience Center guides will host events in the experience center to draw in and engage the public and local community.
The Experience centre guide will be the face of the brand in the local community and have the opportunity to represent the business at key events, networking events and community related events which will provide a mutually beneficial opportunity for the Experience Centre Guide and General Motors.

• Provide prompt and knowledgeable advice to customers: Advise customers on all aspects of the Cadillac ownership and convert them into sales by conducting test drives, helping them select the right product configuration and purchase option
• Become key point of contact for all questions related to the Cadillac ownership cycle:
• Develop a deep understanding of product features, sales and service processes
• Contact prospective buyers via all means of communication and provide the highest level of courtesy by applying a customer-centric, quality mindset
• Achieve sales and customer satisfaction goals in line with Cadillac’s KPIs to meet strategic milestones for business growth
• Mentor, onboard and coordinate junior levels, interns and external promoter staff
• Schedule and prepare customer deliveries in coordination with vehicle admin. team
• Attending local events to increase brand awareness and grow sales
• EU wide delivery, event and pop-up support