Cadillac City Lead - Munich

at  General Motors

JOB DESCRIPTION

This position provides a unique opportunity to get in at the ground floor of a team that works in a startup-like environment while enjoying the full resources and backing of General Motors.
The Experience Center Leader is tasked with the various operational aspects of the Experience Center including managing an on ground sales team to hit and exceed sales targets, product and service displays, IT and digital tools, merchandise and all customer touch points.
The successful candidate will act as a brand and sales ambassador and role modelling GM behaviours, embedding this into the work environment and team. They will have a constant focus on the Brand to continually drive engagement, knowledge and passion across the team to deliver strong sales results.

• Develop and maintain a customer focused yet commercial mindset for the entire team and actively develop opportunities to drive footfall, generate leads, raise brand awareness, sell products and services, and increase overall sales performance.
• Build, lead, train, and coach a team to deliver the highest quality customer experience and hit sales targets.
• Setup, streamline, and manage store operation processes including those related to interactions with GME and third-party vendors.
• Build communities by identifying local collaboration opportunities with clubs / artist / businesses etc. in the community and develop these leads into traffic driving events at the Experience Center.
• Be the main point of contact between the Excellence Center and the European HQ, translating pan-European initiatives into the local market. As GM’s eyes and ears on the ground you will be providing customer and market insights to the head office CX and product teams to ensure the sales model continually evolves in line with customer expectations to deliver results in line with strategic plans and key performance indicators (KPIs) year on year.