Cadillac District Manager Aftersales - New York City

at  General Motors

YOUR SKILLS & ABILITIES (REQUIRED QUALIFICATIONS):

• 4+ years of experience in the automotive industry; Luxury automotive experience highly preferred.
• Experience in a parts-focused position required
• Strong understanding of consultative selling skills
• Advanced knowledge of:
• Car Parts and Service Systems
• Dealer operating report and fixed analysis tools
• Dealership profit department’s structure and interconnectivity
• Consultative selling skills
• Dealership service Business Development Centers
• Ability to conduct Training & Facilitation of Meetings (dealer meetings, dealer personnel training)
• Business Acumen including Basic Automotive Technical knowledge
• Understanding Metrics and Reports
• Must be able to accept feedback, be coachable and have strong knowledge of conflict resolution
• Information Management (utilizing & interpreting appropriate reports and resources)
• Prioritization of Personnel Resources
• Strong Networking (establishing rapport with dealership & GM personnel)
• Computer, Data and Analytic Skills
• Bachelor’s Degree, or equivalent experienc

THE ROLE:

The District Manager Aftersales, Cadillac role has responsibility for executing “consultative” dealer contacts designed to achieve financial sales targets and drive core dealer processes that improve customer retention and fixed operation coverage. Key responsibilities include assisting dealer service and parts operation in the ordering, selling, and/or servicing product, with an emphasis on customer retention and service merchandising. Work involves a considerable amount of consultation and creativity, perception, and initiative with wide latitude for independent action.
Unique to this role is the opportunity to work closely with the entire Cadillac Team to ensure Cadillac values are present in all aspects of our Cadillac dealerships, including Parts and Service. The Cadillac Customer and their Cadillac vehicle are exceptional, so their service experience must be too. We work daily to strive for greater heights in delivering a tier one luxury service experience.

WHAT YOU’LL DO:

• Thoroughly prepare for each standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM’s and the dealer’s sales, retention, and revenue priorities
• Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact
• Achieve sales objectives for district by collaborating with dealerships on how to grow their fixed operations
• Focus on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies
• Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including customer satisfaction performance, mystery shops, service lead close rates, etc.
• Analyze marketing and merchandising plan, including dealership’s digital presence, against GM brand direction, current market trends and dealership’s customer needs to identify business opportunities
• Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor
• Stay knowledgeable of changes in General Motors and industry to adapt quickly. Evaluate processes, systems, and tools to make alterations
• Integrate and communicate with all representatives that call on the dealership on behalf of GM to offer outstanding and cohesive support
• Efficiently and effectively take care of customer needs and issues as they arise. Resolve key issues and achieve resolutions
• Achieve a solid understanding of the competitive service environment within assigned markets
• Manage time and projects and measure/prioritize work effectively with limited supervision
• Develop and implement retail marketing plans, this includes knowledge of the fundamentals of marketing – Product, Price, Place, Promotion.
• Collaborate across the Cadillac team to ensure a seamless delivery of the Cadillac brand, both in and out of our Cadillac dealerships

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (E.G., H-1B, TN, STEM OPT, ETC.) NOW OR IN THE FUTURE.

The expected base compensation for this role is: $83,800 - $133,900. Actual base compensation within the identified range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.