Cadillac Service Technician - Auckland

at  General Motors

JOB DESCRIPTION

As we bring the Cadillac brand ‘down under’ to the Australia and New Zealand markets, we are looking to recruit a top-tier Aftersales team who can provide trustworthy Service to all of our customers. Aligned to our strategy of an everybody in, hi-confidence, no pressure culture, this team will have the ability to offer a luxury service experience for the all-electric Cadillac vehicles on the roads.
We are seeking a skilled Aftersales Technician for Auckland to join and become an integral Cadillac team member . Your primary responsibility is ensuring the long-term satisfaction of our customers by providing high-quality aftersales support. You will be completing all vehicle related work , you strive to support both internal and external customers across a wide range of tasks including, pre-delivery, service and warranty repairs, both on site and at customers’ locations using mobile service facilities.
You will work very closely with the GM ANZ Aftersales Management team and the New Vehicle Sales team to ensure all issues impacting customer satisfaction and internal operations are understood and improvement opportunities are executed.

Your key responsibilities will include:

• Deliver on all aspects of the Service and Parts operation including;
• Receiving new vehicle deliveries
• Preparing new vehicles to a level that provides the highest levels of customer satisfaction
• Complete vehicle servicing in line with internal standards
• Effectively diagnose and repair vehicles using a high level of technical ability and following all relevant GM process’ and policies
• Collect and feedback relevant technical information on product faults and diagnosis through GM product information reports
• Road test vehicles making sure the vehicle is returned to customer in the best operating condition possible
• Manage repair orders to achieve and exceed completion times
• Conduct limited vehicle detailing to assist with sales goals as required
• Support the Aftersales Manager in delivering exceptional customer experience including ;
• Customer bookings and vehicle check in
• Communicating with customers throughout the service experience, including face to face
• Customer vehicle collection
• Management of parts receiving, booking out and re-order
• Organise and manage sublet vehicle repairs as required
• For all vehicles processed through the workshop, escalate any product issues identified to relevant departments
• Investigate and resolve issues on escalated field vehicles, including vehicles at logistics locations and supplier facilities as required

ABOUT US

Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Locally, we’re a business with national reach and a proud, rich automotive history, and we’ve got the exciting opportunity to represent GM’s ongoing presence in Australia & New Zealand. Whether it’s the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there is plenty to look forward to.
This role will see you joining the Cadillac team at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers on creative and experiential projects.
If this sounds like you and looking for a new challenge, join us as we launch and expand our exciting Cadillac brand. Apply Now.

• Deliver on all aspects of the Service and Parts operation including;
• Receiving new vehicle deliveries
• Preparing new vehicles to a level that provides the highest levels of customer satisfaction
• Complete vehicle servicing in line with internal standards
• Effectively diagnose and repair vehicles using a high level of technical ability and following all relevant GM process’ and policies
• Collect and feedback relevant technical information on product faults and diagnosis through GM product information reports
• Road test vehicles making sure the vehicle is returned to customer in the best operating condition possible
• Manage repair orders to achieve and exceed completion times
• Conduct limited vehicle detailing to assist with sales goals as required
• Support the Aftersales Manager in delivering exceptional customer experience including ;
• Customer bookings and vehicle check in
• Communicating with customers throughout the service experience, including face to face
• Customer vehicle collection
• Management of parts receiving, booking out and re-order
• Organise and manage sublet vehicle repairs as required
• For all vehicles processed through the workshop, escalate any product issues identified to relevant departments
• Investigate and resolve issues on escalated field vehicles, including vehicles at logistics locations and supplier facilities as require