Café Experience Manager

at  Royal Society of Wildlife Trusts

Closing date: Monday 23 September 2024
Salary: £20,453 (pro rata) per annum (£25,566 FTE)
Contract type: Permanent / Working hours: Part time
Location:

CAFÉ EXPERIENCE MANAGER (NDC)

Salary: £20,453 (pro rata) per annum (£25,566 FTE)
Contract: Permanent
Hours: 28 hours per week. Typical shift pattern 2 x 7 hrs admin shifts and 2 x 7 hrs café shifts, subject to two-week rolling rota). Weekend working and bank holidays included as per rota.
Based: Nature Discovery Centre, Thatcham
The Berks, Bucks & Oxon Wildlife Trust has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.
The Café Experience Manager will help nature recover by supporting the running of our visitor centre café, fostering an excellent experience and engaging our visitors with nature.
Join us to lead our friendly café team and create a homemade and local offering.

What you’ll be doing

• Overseeing the operation of our busy café, including the line management of the café team and rota management
• Ensuring all food safety and hygiene standards and documentation are compliant with current legislation
• Providing appropriate training to the café team on systems, processes, and recipes, to ensure standards are maintained
• Creating an amazing guest experience
• Assisting the Visitor Operations Manager in managing cost effectiveness of the café and maximising profit.

What we’re looking for

• Level 2 Food Hygiene qualification with ability to attain Level 3 Food Hygiene
• Experience of working in a busy customer focused environment
• A welcoming approach in dealing with the public and colleagues
• Proficient IT user (MS Word, Outlook, Excel)
• Excellent organisational skills, ability to work under pressure
• Able to show the BBOWT behaviours of Connect; Grow; Lead by Example; Positivity; and Conscious Inclusion

For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you’ll also receive

• Generous annual leave entitlement with paid birthday leave, wellbeing days, urgent personal business leave and generous occupational sick pay
• Enhanced maternity, paternity, and family-friendly policies
• Flexible working to achieve work-life balance
• Salary exchange pension with generous employer contribution
• Learning & Development Programme for all
• Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to our EAP, providing you with immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access prescription service, a variety of discounts
• Salary sacrifice Cycle scheme & Electric Vehicle scheme
• Membership to BBOWT’s, and The Wildlife Trusts’, Staff Network Groups for social interaction, peer support, mentoring and personal development

• Overseeing the operation of our busy café, including the line management of the café team and rota management
• Ensuring all food safety and hygiene standards and documentation are compliant with current legislation
• Providing appropriate training to the café team on systems, processes, and recipes, to ensure standards are maintained
• Creating an amazing guest experience
• Assisting the Visitor Operations Manager in managing cost effectiveness of the café and maximising profit