Cafe Manager

at  AVOCA

We are looking for a Cafe Manager in our Avoca Ballsbridge store.
This is a full time role, 5 days over 7 per week, for immediate start.

REQUIREMENTS

• 3 - 5 years’ experience in a high-end customer facing retail business
• Experienced barista
• Highly organized with an ability to multi-task, priorities and work to tight deadlines
• Must be strategic, commercial minded with a clear vision and a passion for retail
• Excellent customer service skills - the ability to go “above and beyond”
• Be a creative and innovative thinker
• Be a teamwork champion
• Flexibility - The nature of the business is dependent on customer service which requires
• certain aspects of flexibility such as roster changes, cover on days that are short-staffed that
• may be in different areas of the store.

SKILLS:

• Retail
• Customer Service
• Sales

• Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
• Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
• Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
• Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO’s and maintaining excellent supplier relationships. Adhering to Avoca systems and procedures.
• Act as a brand guardian to ensure consistency across the breadth of our offering
• Drive innovation, embrace change and support the team in the delivery of new concepts
• Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
• Full compliance with health & safety and Food Safety requirements throughout our
• operations