CAFM Specialist

at  Serco Plc

Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by “Bringing National Visions to Life”.
Your Opportunity
We are looking for a CAFM (Computer Aided Facilities Management) Specialist who will support and assist the helpdesk manager and CAFM engineer in delivering the CAFM services, projects to multiple clients served from Central Helpdesk.
The ideal candidate should have the ability to manage all types of configurations for CAFM software (contract, SLA, PPM plans, stores etc) with excellent communication and stakeholder management skills.
This role is part of our Helpdesk Team and works very closely with our clients at the prestigious Zayed University in Abu Dhabi.
Key Accountabilities
Managing all kinds of customer requests to facilitate CAFM functionalities for multiple projects
Work closely with the Helpdesk Manager and CAFM Engineer to architech solutions for new projects and bids
Interface with IT team of CAFM software company and keep the CAFM system upto speed with latest technologies and upgrades
Managing all types of configurations for CAFM software
Designing reports using Crystal Reports, Concept Reports and MS Power BI
Developing SQL/MySQL queries for performance improvement, troubleshooting and report creation.
Specific Requirements
3 years minimum experience as a user of any CAFM application with enhanced technical skills to manage CAFM modification and creation requests
Minimum 3 years experience in Facility Management particulalry in using FSI Concept Evolution System
Ideally a degree holder in related qualification
Basic knowledge of any of the following programming languages is a plus (C++, .net, Java, HTML, JavaScript, PHP,XML)
Able to create workflow diagram/chart using MS Visio
Very good knowledge in SQL Querying.
Knowledge of Maximo is a plus
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues’ wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information

Please refer the Job description for details