Call Analyst - Care Coordination Centre

at  East Suffolk and North Essex NHS Foundation Trust

The Care Coordination Centre (CCC) is the single point of access for patients that need care in the community. Operational 24 hours per day, 7 days per week we are the referral route for both East and West Suffolk based patients and also some that live in North East Essex.
The Care Coordination Centre has established itself as the starting point for many specialist services as their dedicated referral route and is expanding all the time
Our office is based in Ipswich, you will be required to work in the office full time whilst you are training, home working will be incorporated once you are fully trained. We are currently doing a mixture of office and home working
If you are looking for a new or change of career. Are passionate about customer service and patient care this could be the role for you. If you are a good communicator, self motivated, organised and able to work both independently and as part of a team.
Weekend working - this is paid at enhanced rates
Sustainable Home internet is required to support remote working when applicable
It is a busy contact centre that takes over 18000 calls per month and processes in excess of 11000 referrals each month ensuring community based patients receive the care the require.
If you are looking for a new or change of career. Are passionate about customer service and patient care this could be the role for you. If you are a good communicator, self motivated, organised and able to work both independently and as part of a team we would like to hear from you.
We are looking to fill a range of shifts. Which will include both weekend working and some 10 hours shifts that are worked on a rotational basis for the full time posts.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role please see the attached job description

Please refer the Job description for details