Call Center Agent
at Cognizant
Guadalajara, Jal., Mexico -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 25 Dec, 2024 | Not Specified | 30 Sep, 2024 | N/A | Communication Skills,It Support | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
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OPT | H4 Spouse of H1B |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
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Contract to Hire – Corp 2 Corp |
Description:
WE’RE HIRING!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent Spanish (English Desirable)
REQUIRED SKILLS AND QUALIFICATIONS
- Experience working in a call center or customer-support role (desirable)
- Strong active-listening and verbal-communication skills
- Ability to multitask and manage time effectively
- Willingness to learn fast IT support
Responsibilities:
OBJECTIVES OF THIS ROLE
- Handle inbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request.
RESPONSIBILITIES
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately
- Meet daily qualitative and quantitative targets for yourself and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily contacts ticketing system.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Guadalajara, Jal., Mexico