Call Center Agent

at  Cognizant

Guadalajara, Jal., Mexico -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate25 Dec, 2024Not Specified30 Sep, 2024N/ACommunication Skills,It SupportNoNo
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Description:

WE’RE HIRING!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent Spanish (English Desirable)

REQUIRED SKILLS AND QUALIFICATIONS

  • Experience working in a call center or customer-support role (desirable)
  • Strong active-listening and verbal-communication skills
  • Ability to multitask and manage time effectively
  • Willingness to learn fast IT support

Responsibilities:

OBJECTIVES OF THIS ROLE

  • Handle inbound calls in a timely manner
  • Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of a caller’s request.

RESPONSIBILITIES

  • Memorize scripts for products and services, and refer to them during calls
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately
  • Meet daily qualitative and quantitative targets for yourself and achieve all objectives for service, productivity, and quality
  • Create and maintain record of daily contacts ticketing system.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Other

Graduate

Proficient

1

Guadalajara, Jal., Mexico