Call Center Manager

at  Saddle Rock Legal Group

Are you ready to lead a dynamic customer service team and make an impact in the fast-paced legal world? At Saddle Rock Legal Group, we’re searching for a full-time Call Center Manager to take charge of our legal intake call center. Based in Draper, UT, this full-time customer service role offers a starting salary of $60,000+/year and monthly team bonus opportunities. We also offer generous benefits such as:

• Health, dental, and vision insurance
• Short- and long-term disability insurance
• Life insurance
• A 401(k) with company match
• Paid time off (PTO)
• A health savings account (HSA)
• Paid holidays
• A gym membership reimbursed by insurance
• Periodic snacks and team lunches

If you have a passion for leadership, performance improvement, and creating top-notch customer experiences, this might just be the role for you!

ABOUT THIS CUSTOMER SERVICE ROLE

As our Call Center Manager, you’ll enjoy a steady Monday through Friday schedule, from 8 am to 5 pm. With no nights or weekends, you’ll have a consistent work-life balance while driving the success of our team.
As a Call Center Manager, you’ll start your day by leading a team meeting, setting the tone for a productive day. You will spend much of your time overseeing daily operations, tracking call metrics, and ensuring that the call center runs efficiently. You’ll mentor and coach your team, helping them improve their skills and meet performance goals. Your analytical mindset will come in handy as you review data and performance reports, identifying areas for improvement and implementing strategies to enhance team productivity. You’ll collaborate with HR on staffing needs, manage scheduling to ensure peak coverage, and work closely with upper management to align call center operations with company goals.

Are you ready to lead a dynamic customer service team and make an impact in the fast-paced legal world? At Saddle Rock Legal Group, we’re searching for a full-time Call Center Manager to take charge of our legal intake call center. Based in Draper, UT, this full-time customer service role offers a starting salary of $60,000+/year and monthly team bonus opportunities. We also offer generous benefits such as:

• Health, dental, and vision insurance
• Short- and long-term disability insurance
• Life insurance
• A 401(k) with company match
• Paid time off (PTO)
• A health savings account (HSA)
• Paid holidays
• A gym membership reimbursed by insurance
• Periodic snacks and team lunche