Call Center Representative - Virtual Support Clinic

at  Providence

DESCRIPTION

Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of Providence Medical Group patients and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; upkeep of resources to remain current; and coordination of special projects and events.
Excellent customer service is provided to all callers while still achieving performance standards regarding telephone metrics (Answer speed, talk time, after call time, abandonment rate, etc.).
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

REQUIRED QUALIFICATIONS:

• 1 year Customer service experience.

PREFERRED QUALIFICATIONS:

• 1 year Medical office or health care experience.
• Epic experience.
• Medical terminology experience.

Please refer the Job description for details