Call Center Service Agent

at  Health Solutions

INTRODUCTION

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of health capabilities.

REQUIREMENTS

• It is essential to have a National Senior Certificate with Mathematics or Mathematical Literacy as a Grade 12 subject (bachelor’s pass highly advantageous)
• Relevant business-related qualification is advantageous
• 1 - 2 Years’ experience in a call centre or client service environment with proven knowledge of customer service principles and practices
• Previous working experience in the medical scheme industry is preferred
• Language proficiency in isiZulu and English is essential (isiXhosa and Sotho highly advantageous)
• A driving licence would be an advantage
• MS Office 365 proficiency

ROLE PURPOSE

The purpose of this temporary role is to deliver a professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements, as well as legislative and compliance requirements.