Call Center Specialist

at  Robert Half

We are offering a contract to hire employment opportunity for a Call Center Specialist in FRANKFORT, Kentucky. This role involves providing customer service in a call center environment, specifically for Housing Choice Voucher/Section 8 clients. The successful candidate will be expected to answer and resolve customer inquiries, maintain customer records, and process necessary paperwork. This is a part time schedule opportunity working in office in Frankfort, with around 20-25 hours a week. Apply today to be considered if you are open to part time!

• Provide customer service by answering phone calls and resolving queries or directing them as needed.
• Update the Housing Choice Voucher database with pertinent information to keep all parties up-to-date on client issues.
• Handle mail requests, ensuring necessary documents are sent to customers in a timely manner.
• Play an active role in processing and tracking time-sensitive documents.
• Assist with general office duties such as filing and mailings.
• Participate in special projects as assigned by management.
• Use customer service software to enhance efficiency and customer experience.
• Answer inbound calls and assist customers patiently and professionally.
• Provide information related to Housing Choice Voucher Program, community resources and company policies and procedures.
• Role open to applicants with zero or more years of experience
• Proficiency in using customer service software is required
• Must be comfortable answering inbound calls
• Ability to assist customers in a professional manner
• Excellent interpersonal and communication skills
• Problem-solving abilities and attention to detail
• Able to work in a fast-paced, high-pressure environment
• Open to learning and adapting to new technologies and tools
• High school diploma or equivalent education level is required
• Strong organizational skills and ability to multitask
• Ability to work independently and in a team
• Flexibility to work in different shifts including weekends and holidays
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
  © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use