Call Centre Admin Officer (Referral Team)

at  HMI MEDICAL CENTRE PTE LTD

This sucessful candidate wiill be involved in being a part of the “referral call agent” team for a GP clinic chain in Singapore. The call agent will navigate patient information, contact patients to gather eligibility information such as payment status, doctor preferences, preferred locations, and corporate insurer panel listings. Subsequently, they will schedule appointments with specialists/clinics and send confirmation messages to patients to complete the process.

• Attend to general inquiries via phone calls, WhatsApp, and emails.
• Conduct outbound calls to gather patient details and schedule appointments with respective clinics.
• Refer to multiple portals to gather required patient information.
• Meticulously document case information.
• Perform administrative duties and any other assigned tasks.