Call Centre Agent

at  3 Dental

REQUIREMENTS AND EXPERIENCE:

As Irelands largest dental practice, we provide best in class customer service to our patients and require enthusiastic and energised people to join us, who are used to working in a fast-paced environment.
· Medical Practice experience a distinct advantage.
· Must be fully computer literate and comfortable using MS Office.
· Leaving Certificate or equivalent.
· Excellent communication and engagement skills.
· Reliable and committed to delivering a positive patient experience.
· Proactive and able to take the initiative to find solutions.
· Must have fluent English.
· Experience of dealing with patient/client queries (including call/email follow up).
· Must have inbound call handling experience and capable of handling multi-line phone desk.
· Experience working in a fast-paced, deadline-driven environment a must.

ABOUT US:

3Dental is the largest dental practice in Ireland. We are committed to providing the latest treatments in oral healthcare at an affordable price. Open since 2016, we have been able to create many beautiful smiles and we look forward to creating many more.
We provide a wide variety of services to our patients including dentistry, cosmetic dentistry, orthodontic care, implants and much more! We owe our success to the hard work and dedication of our team comprising of customer service representatives, Dentist technicians, dental nurses, dentists, orthodontists, hygienists and our management team.

· Responding to inbound calls and queries.
· Scheduling patient appointments in line with their personal schedule and our in-house booking system (booking, cancelling, rearranging, and confirming appointments).
· Use of HubSpot – Customer engagement system to follow up on incoming queries (web/email etc.)
· Engaging with patients regarding dental queries and questions.
· Checking a patient into the appointment system.
· Scanning of patient documents and engaging with patients via email and phone post appointment.

· Cash handling/taking patient deposits and treatment payments.

• Ad-hoc Front of house tasks and responsibilities