Call Centre Agent
at 360 Resourcing Solutions
MKM8, , United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 22 Apr, 2025 | GBP 31750 Annual | 23 Jan, 2025 | N/A | Good communication skills | No | No |
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Description:
CALL CENTRE AGENT
Location: Near Milton Keynes, Junction 13 of the M1 (Ridgemont)
Salary: £31,750 + 10% annual bonus
Hours: 40 hours per week
Are you passionate about delivering exceptional customer service? We’re looking for friendly and empathetic individuals to join our team as Call Centre Agents in a fast-paced and rewarding role.
Responsibilities:
ABOUT THE ROLE
As a Call Centre Agent, you’ll be the first point of contact for customers, ensuring their issues and concerns are resolved promptly and professionally. Whether it’s managing returns, handling complaints, or liaising with suppliers, you’ll deliver a service that puts the customer at the heart of everything you do.
KEY RESPONSIBILITIES:
- Handle 40–60 customer contacts daily via phone and email.
- Manage enquiries with empathy and professionalism, ensuring each customer feels supported and valued.
- Arrange returns, resolve complaints, and liaise with suppliers to provide effective solutions.
- Keep customers informed throughout the resolution process.
- Collaborate with the team to maintain outstanding service standards.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Milton Keynes MK17 8FL, United Kingdom