Call Centre Agent (Bilingual/ French)

at  Kumon North America Inc

We are looking for 2 new associates to join our call centre team. The ideal candidates will be bilingual (English/ French) with previous customer service experience and have a passion for the Kumon mission. This is the ideal position for someone who enjoys working from home.
Check out our “Day in the Life of an Agent” video

JOB SUMMARY:

Call Centre Agents supports Kumon North America’s Customer Service function, and its mission is to handle all responsibilities surrounding lead management. The intent is to streamline operations to align with our Customer Relationship Management (CRM) system. Agents bridge the gap between the customer and the Kumon brand. The role and responsibility of this person is to ensure that each interaction throughout the customer journey is engaging, efficient and effective.

• Fully remote (work-from-home), we will only consider applicants within Canada
• This is an hourly position and is not eligible for Kumon’s group benefits
• Requires work up to 40 hours except for statutory holidays (i.e., Jan 1st, Dec 25th). Shifts can be scheduled between 8:00am to 8:00pm EST.

Hourly range: $23.81 - $25.66 an hour

QUALIFICATIONS:

• Minimum High school diploma is required.
• Previous Customer service experience
• Bilingual in French/English

INTERMEDIATE SKILLS REQUIRED:

• Computer/technical skills
• Salesforce - experience an asset
• Microsoft Word and Excel
• Analytical skills
• Clerical/Administrative
• Communication - oral and written
• Time management and prioritization
  Kumon Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
  Kumon is committed to creating an inclusive and welcoming workplace where diversity, equity, and inclusion (DEI) are valued and celebrated. We believe that all employees should be treated with respect and dignity, regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by law. Kumon strives to create a workplace culture that fosters respect, fairness, and inclusivity for all. We encourage individuals from diverse backgrounds to apply for our job openings and welcome everyone to join our team

CORE JOB RESPONSIBILITIES:

• Answer incoming calls to 1-800-ABC-MATH and Kumon centre’s that are part of the Kumon Lead Management System.
• Manage incoming calls of potential new customers who are seeking information about the Kumon Program and are interested in scheduling an assessment at a Kumon centre.
• Manages other forms of inquiries by enrolled and non-enrolled families regarding Kumon initiatives.
• Work closely and collaborate with other departments when using our Customer Relationship Management system (Salesforce).

Call Centre Agents supports Kumon North America’s Customer Service function, and its mission is to handle all responsibilities surrounding lead management. The intent is to streamline operations to align with our Customer Relationship Management (CRM) system. Agents bridge the gap between the customer and the Kumon brand. The role and responsibility of this person is to ensure that each interaction throughout the customer journey is engaging, efficient and effective.

• Fully remote (work-from-home), we will only consider applicants within Canada
• This is an hourly position and is not eligible for Kumon’s group benefits
• Requires work up to 40 hours except for statutory holidays (i.e., Jan 1st, Dec 25th). Shifts can be scheduled between 8:00am to 8:00pm EST