Call Centre Agent

at  Truly Dental

Truly Dental has an excellent opportunity for an experienced Call Centre Agent to join our growing team in our patient centric call centre in Dublin 2!

• Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.
• Uses computer systems to refer to existing patient information or set up new patients in the booking software.
• Ensuring all relevant data is captured initially on each call for booking and to ensure a patient is called back should the line drop
• Receives updates from practice managers on new campaigns and improving capturing data for example ‘How did you hear about us?’ when marketing campaigns are run
• Managing various lists of outbound calls to reactivate.
• Ensuring all appointments are phoned and confirmed in line with CliniCalls protocols.
• Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
• Report on all no shows and cancellations daily by email to the operations manager
• Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually
• Work toward maintaining a high attendance conversion rate within the clinics
• Ensure deposits are paid for all appointments in the schedule on booking
• Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential
• Performs other general administrative tasks as directed by the Operations manager